Banking Fintech Mobile & Online

Moven: from mobile banking to mobile money

The Moven balance screen on a mobile phone.
Written by Jim Marous

Moven is forging a path through banking, but is the world ready for digital banking? Jim Marous looks at the details.

Moven logoFebruary is definitely a pivotal month for the startup previously known as Movenbank, having changed its name to Moven, winning the best in show honors at Finovate Europe and gearing up for a 25 February closed beta launch of its mobile-optimized financial services application.

Founded by Bank 3.0 author Brett King with $2.4m in seed funding, Moven is the latest (but not the last) in a plethora of unique banking alternatives, including SimpleGoBank and Bluebird. So, what sets Moven apart from not only traditional banking organizations, but also the less traditional financial intermediaries entering the banking battlefield?

First of all, Moven isn’t a bank. Similar to Simple, while not having a banking charter, Moven provides a unique customer experience interface with a traditional banking organization working in the background (with banking licenses, FDIC insurance, and so on.). The focus of Moven from the beginning of development has been to ‘help customers spend, save and live smarter’ using mobile technology.

According to Brett King, “With Moven, we’re not talking about downsizing an internet banking portal onto a mobile screen, or downloading a debit card onto a mobile wallet. Instead, we’re creating an entirely new way of thinking about a bank account, giving the customer mobile insight and control every time they make a decision that could impact their financial health.”

Not mobile banking – ‘mobile money management’

Moven iPhone stickerIt’s the goal of Moven to leverage the power of the smartphone as the primary payment device, and provide immediate feedback with every spending decision. As a customer pays at the cash register using their contactless MasterCard PayPass sticker on the back of their phone, they’ll get real-time feedback on how the purchase impacts their financial health right on their phone’s screen.

According to King, while initial customers will have the option to receive a plastic card with a magnetic stripe for times when the tap-to-pay option isn’t available, and for ATM withdrawals, the ultimate goal of Moven is to have a cardless, branchless experience.

One of the tools being used to assist customers is Moven’s personal financial management (PFM) interface called MoneyPulse, which will analyze spending behavior and provide visual cues (green, yellow, and red indicators) to let customers know how they’re doing compared to past behaviors.

Financial wellness with Moven.

While MoneyPulse looks at how a customer is doing from an individual transaction perspective, MoneyPath charts a customer’s spending over a month’s time to allow the customer to understand spending patterns. According to King, “Moven will allow customers to see how much they’ve spent at a certain location over a specific period. For instance, one scenario would let the customer know that they’ve spent, say, $230 at Starbucks during the month, allowing them to identify an unconscious habit that’s hurting their saving patterns. The power of mobile allows us to provide scalable, real-time personal financial management.”

Pulse & Path by Moven

A unique feature from Moven integrates the MoneyPath financial timeline with a customer’s Facebook social timeline, allowing a customer to see the impact their social life has on their spending habits, essentially linking a purchase or spending decision with a check-in or status update.

In addition, there will be real-time categorization, and gamification, around spending behavior. According to King, “The ‘cool factor’ is the ability to create immediate financial awareness – ‘Crap, I didn’t know I spent that much in local bars or on coffee!’ – and then ‘gamifying’ behavior to encourage saving and other positive behaviors.”

Mobile screenshots for Moven

Moven receipt on a mobile device.

So, how do all of these capabilities work together from a customer perspective? Moven just released a three-minute video to show how MoneyPulse, MoneyPath and some of the other features work. What can be seen from the video is how much emphasis Moven places on immediate feedback to financial decisions. It’s clear that this form of feedback wouldn’t be possible in either a check or card environment.

Engaging without being intrusive

Moven’s mission is to leverage mobile technology to continually encourage customers to be more aware and responsible with their financial behavior without being too judgmental or intrusive. The Moven team has a psychologist, behavior specialist, user experience specialist, designers and experienced banking industry professionals on staff. This combination is behind the unique skill set that Moven believes is needed to develop tools and provide ongoing insight into better personal money management.

Financial education is extended beyond the mobile applications, with helpful hints provided regularly on the Moven blog. Beyond announcements around the future introduction of Moven, there are musings regarding savings, retirement, budgeting, credit use, and so on, which all serve to reinforce the brand.

One of Moven’s most unique engagement tools is its CREDScore. Taking into account an individual’s traditional credit score in addition to a customer’s use of digital payment channels, social connectivity and money management beliefs, Cred assesses risk as well as a customer’s financial potential. Unlike a credit score, Cred is designed to be a sort of financial health or wellness score, like a calorie counter on your phone: a score that goes up when a customer gets better at saving or managing their money.

“Cred goes beyond just a credit rating to include a view of social and financial management credibility,” says King. “The key will be to provide customers a valid value trade-off, where they’ll be willing to share social data to participate in building a better financial solution.”

Another engagement tool is the Financial Personality, which uses an interactive survey to determine where a customer may fall in comparison to others. As with all other elements of Moven, this tool can change over time and allows for social channel engagement, since sharing and comparing of Financial Personalities is encouraged. The real purpose of the Financial Personality tool is to further customize the real-time feedback and messaging according to the personal ‘money style’ of each customer.

Moven's 'Financial Personality Grid'

Removing friction from banking

Chris Skinner wrote a post called ‘The bank that removes the friction will win‘, where he discussed the benefits provided by organizations that have removed friction from commerce using digital data, such as Amazon, Apple, Google, Facebook and PayPal. His belief is that banks that leverage available customer data, making banking as easy and intuitive as Apple makes entertainment, and Amazon makes shopping, will be disruptive and successful.

While Moven will be introduced later this month with only a portion of the eventual functionality, what do we know today about how Moven wants to disrupt the traditional banking model initially and in the future?

Account opening

The unique user experience begins at account opening. There are no extensive, new account forms to sign and no involved opening process. You simply deposit funds, receive a MasterCard PayPass sticker and start using the account. When I opened my relationship, the process also asks for information on accounts I hold elsewhere and allows me to build my Financial Personality and my Cred score. Similar to Mint, Moven wants to be at the center of a customer’s money management process.

Platform support

Moven already has an online and mobile introductory site and plans on launching its beta platform on iPhone and Android platforms out of the gate (unlike most other new players). In fact, it already has an Android app for Cred available in the store. Moven also has Facebook apps available for customers and prospects today, such as the Financial Personality profiling tool.

Card versus no card

As mentioned above, customers during the first 90 days will be provided the option of receiving a card for cash withdrawals at ATMs and for transactions not supported by PayPass. That said, it is the intention of Moven to quickly move to a cardless engagement due to Moven’s belief that there are significant limitations to a card-based strategy.

This positioning was reinforced at Finovate Europe, where Brett King drew a line in the sand by saying, “Any bank that still issues a plastic card to their customers in the future doesn’t understand where mobile fits in the emerging banking experience”.

Product line expansion

When viewing an application or business like Moven, it’s normal to try to view the offering within the normal product-focused perspective of traditional banking. Is it a mobile banking app? Is it a mobile wallet? Is it PFM?

This would be a mistake, since the strategy at Moven doesn’t focus on the underlying products, but on the utility of banking and the utility of a consumer’s money. That’s why Moven will not offer checks and is forthright in its criticism of cards.

Moven will focus entirely on retail banking services and isn’t looking to expand into the small business space at this time. According to King, later this year, there will be unique savings functionality added that will provide impulse saving incentives, and a credit/overdraft capability will be added that will not work in the same way traditional banks handle credit.

Functionality chart for Moven.

Not everyone is sold on Moven … yet

While Moven is bringing a new perspective to the way people can bank in the future, there are industry followers who wonder about the potential of Moven to move market share. For instance, in a blog recap of the Finovate Europe conference, Forrester’s Benjamin Ensor said he was impressed with the innovation done by the Moven team, but believes the solution could be overhyped because of the difficulty in launching a brand new bank. According to Ensor, ‘Moven’s biggest impact may be in encouraging traditional banks to raise their game, rather than the customers it takes from them’. He did add that he would welcome being wrong.

Similarly, Daoud Fakhri from Datamonitor Financial [now Verdict Financial – Ed] wrote a blog called ‘Market not yet ready for Moven‘, where he expressed concern that consumers may not be ready to embrace the concept of a virtual bank that only exists in the digital realm. Fakhri references Datamonitor’s 2012 Financial Services Consumer Insight Survey that found that 90% of US consumers regard a conveniently located branch as an essential feature, and that only 26% would even consider switching to a bank with no branches.

Moven looks impressive on paper, but consumers are just not ready to embrace virtual banks right now. The move is a brave gamble, but one that is likely to prove too far ahead of its time — Daoud Fakhri

JJ Hornblass from Bank Innovation, while not necessarily being skeptical of Moven or any other recent new player, believes that many may be missing the potential risk of new channels and new business models. As stated in his recent post, Amid the innovation hubbub, are we forgetting risk management?, Hornblass says, ‘How can an enterprise fully understand the entire gamut of risks of something that is entirely new?’. While he doesn’t suggest these risks are insurmountable, he just believes managing risk should be part of the equation.

Counter to these cynics, Ron Shevlin believes we’re entering a new phase of competition, where the importance of location is replaced with the expectation of being able to monitor personal financial performance in real-time as discussed in his recent Snarketing 2.0 blog, ‘The next wave of banking competition‘.

In Shevlin’s blog, ‘NeoChecking accounts‘, he also discusses many of the benefits of the new mobile offerings, stating that the likely early adopters may be those consumers who are less entrenched in their current financial relationships – Generation Y. When asked whether this would be a drawback, Shevlin believes that affluence is not what will drive the profitability of Moven: ‘Profitability will most likely be driven by potential fees (people will pay for value), interchange, and the potential to generate revenue from third parties who would benefit from Moven’s customer insight’.

Brett King’s response to the skeptics is even more straightforward: “We’re carefully timing our launch to match emerging smartphone behaviors and launching a bunch of unique innovations, but at our core we’re just trying to make a consumer’s money and banking experience work better, minus the friction and inefficiencies of a typical bank. In that way, I think we’re already becoming the benchmark of what a banking experience will become. However, in reality, many are probably hoping we will fail because I think they realize that when we succeed, we’ll render current distribution methods largely obsolete.”

– This article is reproduced with kind permission. Some minor changes have been made to reflect BankNXT style considerations.

About the author

Jim Marous

Jim Marous is a financial industry strategist and publisher of the 'Retail Banking Strategies' section of The Financial Brand, as well as the 'Digital Banking Report'. He advises on customer experience, portfolio growth, innovation, marketing strategies, channel shift and digital transformation within the financial services industry.

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