Bain’s Gerard du Toit talks to Zack Miller for the latest Tradestreaming podcast about why mobile banking adoption has ‘hit a wall’.

Something curious just popped up on our inevitable march towards mobile banking. Adoption kind of hit a wall. Sure, a lot of early adopters are comfortable using their smartphones to transact, but it seems an older demographic just isn’t taking to digital channels as much. Is that them or is it the fact that banks haven’t found the right formula to serve them yet?

We’re going to get to the bottom of these trends with our guest this week on the Tradestreaming Podcast, Bain’s Gerard du Toit. He leads the consulting firm’s banking practice in North America, as well as the firm’s customer experience products globally. At the intersection of those two specialities, Gerard spearheads the firm’s research into customer loyalty in retail banking.

The global 2016 version of Bain’s Customer Loyalty in Retail Banking report forms the basis for much of our discussion today.

You can listen to more episodes of the Tradestreaming Podcast, and other fintech shows, on the BankNXT podcast page. Enjoy!

– This Tradestreaming podcast is reproduced with kind permission. Some minor changes may have been made to the text to reflect BankNXT style considerations, but the podcast itself is always unchanged. Listen to more here. Main photo: mrmohock, Shutterstock.com

About the author

Zack Miller

Zack Miller is founder of Tradestreaming, a vertical media company focused on the digital finance and fintech industries. Zack has worked with and consulted to many top venture-backed fintech companies, including Lending Club, Behalf, SigFig, OurCrowd and Seeking Alpha.

Leave a Comment