Banking Fintech Podcasts

Voice banking, card skirmishes and why chat is the new browser

John Best and Glen Sarvady host the BIGcast and discuss the Walmart-Visa saga, voice banking and the power of chat technology.

In the first of a two-part episode, Glen Sarvady and I catch up on various topics, including the Walmart Canada dispute with Visa over the cost of accepting credit cards, including Visa’s response to Walmart’s actions. Also, a deeper look at gift cards in the recent Federal Reserve Payments Study, which showed that gift cards displayed little growth between the 2013 and 2016 reports. Glen discusses the factors governing the slow growth of cards, especially private user cards.

I’m excited to be attending the National Credit Union Information Sharing and Analysis Organization Technical Conference at the end of January. We’ll discuss this, and make an exciting announcement about a one of the projects that BIG has been working on, the scalability of the product, and the ability to grow the product into a platform to benefit the credit union industry.

Also in this packed episode, I talk about why I believe chat is the new browser, and how the technology can be extended to loan applications and other member-facing activities. Plus, how adding AI to newly developed technologies will create new opportunities for credit unions to offer products, services and engagement opportunities to members.

You can listen to more episodes of BIGcast, and other fintech shows, on the BankNXT podcast page. Enjoy!

– This podcast is reproduced with kind permission. Some minor changes may have been made to the text to reflect BankNXT style considerations, but the podcast itself is always unchanged. Read more here. Main image: Chinnapong,

About the author

John Best

John Best, CEO of Best Innovation group, is recognized as a thought leader and visionary of technology advancements and financial application development within the credit union industry. He is the founder of the BIG Podcast.

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