Robb Gaynor from Malauzai Software shares his observations about the evolution of self-service financial services and mobile banking usage trends.

We’ve been on kind of a kick here recently with the podcast, exploring today’s trends in mobile finance and what’s driving mobile banking and retail payments. Today’s guest is Robb Gaynor, the chief product officer at Malauzai Software, a digital solutions provider for community banks and credit unions. The company counts 450 of the 8,000 or so financial institutions in this space as customers.

Robb is a self-described “mobile banker” with almost 30 years’ experience in the space, beginning with a stint at Schwab in pre-internet banking days.

Our discussion covers Robb’s experiences and observations about the evolution of self-service financial services, mobile banking usage trends, and even talk about what to expect from chatbots and conversational banking down the line.

You can listen to more episodes of the Tradestreaming Podcast, and other fintech shows, on the BankNXT podcast page. Enjoy!

– This Tradestreaming podcast is reproduced with kind permission. Some minor changes may have been made to the text to reflect BankNXT style considerations, but the podcast itself is always unchanged. Listen to more here. Main image: 3Dsculptor,

About the author

Zack Miller

Zack Miller is founder of Tearsheet (formerly Tradestreaming), a vertical media company focused on the digital finance and fintech industries. Zack has worked with and consulted to many top venture-backed fintech companies, including Lending Club, Behalf, SigFig, OurCrowd and Seeking Alpha.

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