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15 Apr 2015 14:27

Jamie Dimon on JPMorgan Chase’s Q1 results

The JPMorgan Chase first-quarter earnings call with analysts on 14 April was more subdued than the typical tone expressed by the otherwise outspoken CEO Jamie Dimon, one of the few banking leaders who’s been quick to criticize regulators. Read more … [Source: PYMNTS]

15 Apr 2015 11:08

Oracle to dethrone SaaS leader Salesforce by year’s end

Oracle’s cloud services may account for just 5% of its revenue, but the company plans to be the world’s largest cloud service provider by the end of the year. In an interview with India’s Business Today, Oracle senior VP Shawn Price tells reporters that the company will aim to surpass current cloud computing. Read more … [Source: PYMNTS]

15 Apr 2015 10:38

What banks need to know from Verizon’s breach report

Hackers are attacking companies with multiple motives and multiple attack vectors, the annual security report finds. Phishing remains effective and cyber-threat sharing efforts need to speed up. Read more … [Source: BTN]

14 Apr 2015 12:24

Alternative lending still on the decline for SMEs

Following a long winter, small business lending continues to thaw. March figures show approval rates are improving, reaching new heights, according to the Biz2Credit Small Business Lending Index. Read more … [Source: PYMNTS]

14 Apr 2015 08:09

Small banks get surprising head start on Apple Watch

The Apple Watch has many functions, and one of them may be leveling the playing field between big and small banks. Read more … [Source: BTN]

13 Apr 2015 14:59

TEB expands mobile banking to include live chats

Türk Ekonomi Bankası, one of the private sector commercial banks in Turkey, and a strategic partner of BNP Paribas, has launched an enhanced digital banking service featuring the ability to hold live chat sessions with bank staff. Read more … [Source: Bankingtech]

13 Apr 2015 13:19

General Electric to offload banking business assets

General Electric has announced plans to offload most of its banking business assets in a bid to refocus on its core business of heavy industry and infrastructure. Read more … [Source: BBR]

13 Apr 2015 13:17

The year of payments 2015 (one quarter in)

The first three months of 2015 have been anything but gentle and calm, yet the moves we’ve seen have been made by some sharp innovators. Read more … [Source: PYMNTS]

13 Apr 2015 09:49

Citi to build global ecosystem for fintech

Jorge Ruiz, managing director, Digital Acceleration Global Program Head, Citi, talks about the ongoing Citi Mobile Challenge. Read more … [Source: Finextra]

10 Apr 2015 15:12

AmEx experiments with facial recognition tech

American Express Co is taking a closer look at facial recognition and wearable technology with an eye towards developing new capabilities for some of its mobile apps. Read more … [Source: PYMNTS]

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John Kottcamp helps companies get people to become and remain loyal customers. At Tahzoo, a digital marketing service provider, Kottcamp leads the marketing strategy practice that combines the mastery of technology, the insight of strategy, and the magic of digital creativity to provide clients with solutions for their complex customer experience management needs.
2 posts

Written by  11 Jun 2012 05:30

Cross-channel customer experience is more than just adding mobile

I recently read an interview on Banktech.com with Colin Eccles, the CIO of Umpqua Bank, probably the most innovative bank from a technology and customer experience point of view I have ever run into. For those of you not familiar with this Roseberg, Oregon – based bank ($12 Billion in total assets), starting about 4  Continue Reading »

Written by  03 May 2012 17:51

Building trust and improving customer experience

Improving customer experience and building trust isn’t easy, says John Kottcamp, but it’s the single most important thing your business should do.