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5 hours ago

Brits back biometrics for banking authentication

Finextra reports: Brits back biometrics for banking authentication More than half of Brits want their banks to integrate fingerprint biometric authentication technology into their digital services, according to a … Source: Brits back biometrics for banking authentication. [Source: Finextra]

5 hours ago

Data Analytics to Improve the Customer Experience

BAI reports: Data Analytics to Improve the Customer Experience Data analytics can be leveraged to create a true omnichannel experience for customers: Source. [Source: BAI]

5 hours ago

U.S. Bank Pilots Mobile Photo App for Card Applications

Banktech reports: U.S. Bank Pilots Mobile Photo App for Card Applications The bank is testing the service for its Minnesota Twins-branded cards. Source: U.S. Bank Pilots Mobile Photo App for Card Applications. [Source: Banktech]

29 Jul 2014 10:01

USAA enlists IBM’s Watson to help military personnel transition to civilian life

Finextra reports: USAA enlists IBM's Watson to help military personnel transition to civilian life Online army bank USAA has begun using IBM’s Watson cognitive computing platform to help military personnel ease back into civilian life. Source: USAA enlists IBM's Watson to help military personnel transition to civilian life. [Source: Finextra]

29 Jul 2014 09:59

“Embrace Innovation” (Or Else Suffer The Consequences)

PYMNTS reports: “Embrace Innovation” (Or Else Suffer The Consequences) How can banks remain relevant with SMBs? By enabling innovators that solve their biggest payments, billing and banking problems. This may sound like heresy to a traditional banker but that’s the strong medicine that the industry has to take in order to serve SMBs. It’s also  Continue Reading » [Source: PYMNTS]

29 Jul 2014 09:59

How to Achieve Omnichannel Success

Banktech reports: How to Achieve Omnichannel Success Some key considerations for banks looking to develop and execute on an omnichannel strategy. Source: How to Achieve Omnichannel Success. [Source: Banktech]

29 Jul 2014 09:59

Unshackle Your Big Data

Banktech reports: Unshackle Your Big Data How new data storage tools and methods combined with analytics can deliver a competitive advantage in financial services. Source: Unshackle Your Big Data. [Source: Banktech]

29 Jul 2014 09:58

Q&A: BankMobile’s Luvleen Sidhu On Connecting With Gen Y Customers

Banktech reports: Q&A: BankMobile's Luvleen Sidhu On Connecting With Gen Y Customers Luvleen Sidhu, chief strategy officer of BankMobile, a division of Customers Bank with a mobile banking platform targeted at millennials, talks about some keys to attracting Gen Y consumers. Source: Q&A: BankMobile's Luvleen Sidhu On Connecting With Gen Y Customers. [Source: Banktech]

29 Jul 2014 09:44

PayPal hits the high street in Holland

Finextra reports: PayPal hits the high street in Holland Shoppers in the Netherlands can now use their PayPal accounts to order ahead and pay for goods and services at 1500 high street locations through a … Source: PayPal hits the high street in Holland. [Source: Finextra]

29 Jul 2014 09:40

Six reasons why cloud computing will transform the way banks serve clients – and the five hurdles to overcome

Bankingtech reports: Six reasons why cloud computing will transform the way banks serve clients – and the five hurdles to overcome The European Commission wants to bring down the barriers to cloud computing in a move that promises to revolutionise the way transaction banks can serve clients. Source: Six reasons why cloud computing will transform  Continue Reading » [Source: Bankingtech]

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John Kottcamp helps companies get people to become and remain loyal customers. At Tahzoo, a digital marketing service provider, Kottcamp leads the marketing strategy practice that combines the mastery of technology, the insight of strategy, and the magic of digital creativity to provide clients with solutions for their complex customer experience management needs.
2 posts

Written by  11 Jun 2012 05:30

Cross-channel Customer Experience is more than just adding mobile

I recently read an interview on Banktech.com with Colin Eccles, the CIO of Umpqua Bank, probably the most innovative bank from a technology and customer experience point of view I have ever run into. For those of you not familiar with this Roseberg, Oregon – based bank ($12 Billion in total assets), starting about 4  Continue Reading »

Written by  03 May 2012 17:51

Do consumers trust banks? Well, yes and no

Banks make up some of most and least trusted companies in the United States, according to the results of the 2012 Temkin Trust Ratings released this week. In a survey that included 206 companies from 18 industries and conducted among 10,000 U.S. consumers, A+ Credit Union of Austin, Texas come in among the top ten  Continue Reading »