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16 hours ago

ING adds voice controls to mobile app

Finextra reports: ING adds voice controls to mobile app Holland’s ING has become the first bank in Europe to add a voice control mode to its mobile app, enabling customers to issue commands by speaking. Source: ING adds voice controls to mobile app. [Source: Finextra]

15 Sep 2014 10:09

To Patent or Not to Patent

Banktech reports: To Patent or Not to Patent As more and more IT organizations look to drive innovation, they inevitably need to consider whether they should patent those innovations. Source: To Patent or Not to Patent. [Source: Banktech]

11 Sep 2014 09:53

A Run Through The Chinese Pavilion At TechCrunch Disrupt SF

TechCrunch reports: A Run Through The Chinese Pavilion At TechCrunch Disrupt SF At the Chinese pavilion we ran through those on show: Ogora helps developers add VOIP voice calls to their apps with one line of code. Sensoro is an iBeacon startup which senses the surrounding environment. An image recognition startup that can also recognise objects exhibited,  Continue Reading » [Source: TechCrunch]

11 Sep 2014 09:52

Not to be outdone by rival Stripe, Braintree announces Apple Pay support

VentureBeat reports: Not to be outdone by rival Stripe, Braintree announces Apple Pay support Yesterday was a huge — huge! — day for Apple, as it unveiled new and bigger phones, its first smartwatch, and a new wireless, NFC-based payments system: Apple Pay. Apple announced a long list of financial, retail, and tech companies that  Continue Reading » [Source: VentureBeat]

11 Sep 2014 09:51

Visa begins tokenisation roll out

Finextra reports: Visa begins tokenisation roll out Visa has taken advantage of the hoopla surrounding Apple’s application of digital account tokens to replace card numbers for online and mobile … Source: Visa begins tokenisation roll out. [Source: Finextra]

10 Sep 2014 10:03

Will Apple Legitimize Mobile Payments?

Banktech reports: Will Apple Legitimize Mobile Payments? The company announced its new mobile payments system, Apple Pay, during a news media event today. Source: Will Apple Legitimize Mobile Payments?. [Source: Banktech]

10 Sep 2014 10:02

Barclays’ Harte: Alibaba and the forty fears of bank transformation

Bankingtech reports: Barclays’ Harte: Alibaba and the forty fears of bank transformation Michael Harte, chief operations and technology officer at Barclays, says the growth of Chinese online e-commerce business Alibaba is the threat that keeps him awake at night – and that major banks could be in danger of losing touch with their own customers.  Continue Reading » [Source: Bankingtech]

09 Sep 2014 09:51

World Retail Banking Report: Social Media

Finextra reports: World Retail Banking Report: Social Media Jean Lassignardie, chief sales and marketing officer, Capgemini Global Financial Services and Bill Sullivan, head of market intelligence, Capgemini … Source: World Retail Banking Report: Social Media. [Source: Finextra]

08 Sep 2014 10:01

ANZ goMoney app hits $100 billion in transactions

Finextra reports: ANZ goMoney app hits $100 billion in transactions Australia’s ANZ says that its goMoney mobile-to-mobile payments app has passed A$100 billion in transactions since launching in late 2010. Source: ANZ goMoney app hits $100 billion in transactions. [Source: Finextra]

04 Sep 2014 10:21

Corporate connectivity – is Swift the only answer?

Bankingtech reports: Corporate connectivity – is Swift the only answer? Corporates want easier connection to their financial institutions – is Swift the answer or do other options exist? Source: Corporate connectivity – is Swift the only answer?. [Source: Bankingtech]

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John Kottcamp helps companies get people to become and remain loyal customers. At Tahzoo, a digital marketing service provider, Kottcamp leads the marketing strategy practice that combines the mastery of technology, the insight of strategy, and the magic of digital creativity to provide clients with solutions for their complex customer experience management needs.
2 posts

Written by  11 Jun 2012 05:30

Cross-channel Customer Experience is more than just adding mobile

I recently read an interview on Banktech.com with Colin Eccles, the CIO of Umpqua Bank, probably the most innovative bank from a technology and customer experience point of view I have ever run into. For those of you not familiar with this Roseberg, Oregon – based bank ($12 Billion in total assets), starting about 4  Continue Reading »

Written by  03 May 2012 17:51

Do consumers trust banks? Well, yes and no

Banks make up some of most and least trusted companies in the United States, according to the results of the 2012 Temkin Trust Ratings released this week. In a survey that included 206 companies from 18 industries and conducted among 10,000 U.S. consumers, A+ Credit Union of Austin, Texas come in among the top ten  Continue Reading »