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18 hours ago

Are ATMs the Right Channel for Serving the Underbanked?

BTN reports: Are ATMs the Right Channel for Serving the Underbanked? The ATM Industry Association is examining ways the machines can be used to better reach lower-income consumers. Sending money to someone, paying bills, and loading a portion of a check onto a prepaid card are among the types of transactions the group is envisioning  Continue Reading » [Source: BTN]

18 hours ago

Pay By Palm?

PYMNTS reports: Pay By Palm? For some people paying by phone is already the last big thing, and they’ve moved on to paying by palm. Swedish students are now paying with the palms by using Quixter, a truly unique POS device that authorizes payments by scanning the unique patter of blood vessels in an individual’s  Continue Reading » [Source: PYMNTS]

18 hours ago

Keys to Successful Multichannel Optimization

BAI reports: Keys to Successful Multichannel Optimization Developing and executing a multichannel strategy requires foundational data to ensure that the strategy aligns with channel capabilities, customer preferences and the bank’s overall strategy and brand promise. Source: BAI Strategies. [Source: BAI]

14 Apr 2014 12:09

Westpac forecasts $3 billion in mobile contactless transactions in 2015

Finextra reports: Westpac forecasts $3 billion in mobile contactless transactions in 2015 Westpac is forecasting almost $3 billion in contactless transactions will be made via mobile by 2015 as the Australian bank begins the roll-out of a … Source: Westpac forecasts $3 billion in mobile contactless transactions in 2015. [Source: Finextra]

14 Apr 2014 12:09

Mobile and the SOA Silver Bullet – community blog from Paul Love

Finextra reports: Mobile and the SOA Silver Bullet – community blog from Paul Love Source: Mobile and the SOA Silver Bullet – community blog from Paul Love. [Source: Finextra]

09 Apr 2014 09:31

15 Reasons Bankers Are Struggling to Innovate

BTN reports: 15 Reasons Bankers Are Struggling to Innovate Cost concerns, regulations and restrictions on working with vendors are a few of the reasons bankers are having a tough time embracing new technology, according to American Banker readers. Source: 15 Reasons Bankers Are Struggling to Innovate. [Source: BTN]

09 Apr 2014 09:31

Riding In Cars With VCs

TechCrunch reports: Riding In Cars With VCs Uber’s promo factory has delivered kittens, Christmas trees and ice cream. But its latest PR concoction has taken the Valley darling to a whole new level: Uber for VC meetings. UberPITCH will give free rides to to anyone with a startup idea, allowing them to pitch investors from  Continue Reading » [Source: TechCrunch]

08 Apr 2014 09:21

PayPal CTO on payments, the ‘Uber experience,’ and paying with Fitbit (interview)

VentureBeat reports: PayPal CTO on payments, the ‘Uber experience,’ and paying with Fitbit (interview) Paying for your coffee with your smartphone is so old-school. So, like, 2010. Today, PayPal is working on paying with wearable devices like activity trackers, smartwatches, or possibly even smart specs like Google Glass. That’s in the future, though. Right … Source:  Continue Reading » [Source: VentureBeat]

08 Apr 2014 09:14

Strategic Matrix for Customer Acquisition and Retention

BAI reports: Strategic Matrix for Customer Acquisition and Retention Financial institutions are faced with a strategic dilemma: how to manage the polarity of customer needs without alienating one group or the other. Source: Strategic Matrix for Customer Acquisition and Retention. [Source: BAI]

07 Apr 2014 09:52

Poll Results: Should Banks Monitor Social Media Sites?

BTN reports: Poll Results: Should Banks Monitor Social Media Sites? Source: Poll Results: Should Banks Monitor Social Media Sites?. [Source: BTN]

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John Kottcamp helps companies get people to become and remain loyal customers. At Tahzoo, a digital marketing service provider, Kottcamp leads the marketing strategy practice that combines the mastery of technology, the insight of strategy, and the magic of digital creativity to provide clients with solutions for their complex customer experience management needs.
2 posts

Written by  11 Jun 2012 05:30

Cross-channel Customer Experience is more than just adding mobile

I recently read an interview on Banktech.com with Colin Eccles, the CIO of Umpqua Bank, probably the most innovative bank from a technology and customer experience point of view I have ever run into. For those of you not familiar with this Roseberg, Oregon – based bank ($12 Billion in total assets), starting about 4  Continue Reading »

Written by  03 May 2012 17:51

Do consumers trust banks? Well, yes and no

Banks make up some of most and least trusted companies in the United States, according to the results of the 2012 Temkin Trust Ratings released this week. In a survey that included 206 companies from 18 industries and conducted among 10,000 U.S. consumers, A+ Credit Union of Austin, Texas come in among the top ten  Continue Reading »