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22 hours ago

HSBC to relocate retail and commercial operations to Birmingham

HSBC is set to move the company’s UK personal and business bank headquarters to Birmingham for its planned ring-fenced UK retail and commercial banking business. Read more … [Source: BBR]

22 hours ago

‘Cloud containers’ may be a digital package banks can accept

The so-called cloud container, a tool that makes it easier to develop apps for different operating systems, has emerged as a disruptive technology in data center and cloud computing. Even banks, ever cautious about safety in the cloud, may embrace the technology. Read more … [Source: BTN]

25 Mar 2015 11:42

Did Google’s search for tighter bonds with banks lead it to Porat?

By poaching Ruth Porat from Morgan Stanley, it’s clear Google wants to forge closer relationships with banks. That’s because banks hold the key to helping Google expand its Google Wallet mobile payments product. Read more … [Source: BTN]

24 Mar 2015 15:21

Square extends Cash to businesses

Square is hoping to wean America’s merchants off cheques by extending its Cash person-to-person payments service to businesses. Launched in 2013, Square Cash lets Americans send money to friends and family for free through a linked debit card using only an email address or phone number. The service is now being extended to businesses and non-profits,  Continue Reading » [Source: Finextra]

24 Mar 2015 03:47

British invasion, fintech edition

Boris Johnson, the mayor of London, visited New York last month, not to promote British tourism or compare notes with his counterpart Bill de Blasio, but to showcase financial technology firms. Read more … [Source: BTN]

23 Mar 2015 10:06

US House delves into payments technologies

Democrats and Republicans from the US House of Representatives have come together in a bipartisan effort to form the Congressional Payments Technology Caucus (CPTC), a group aimed at exploring innovative payments technologies. [Source: PYMNTS]

23 Mar 2015 08:29

Razorpay brings Stripe-style payments to India

A new startup called Razorpay is hoping to surf a tidal wave of e-commerce projects rocketing through India by making it easier for startups and major players to add payments to their services package. [Source: PYMNTS]

23 Mar 2015 07:17

Apple Pay coming to China in April?

According to reports on kapron Asia, it seems as though Apple and China Union Pay have struck a deal that had only existed in rumors until now, meaning that the Chinese version of Apple Pay could be set to roll in April 2015. [Source: PYMNTS]

23 Mar 2015 03:56

Poll results: When will the US upgrade to real-time payments?

The results of a recent American Banker poll are in. When will the US have real-time, ubiquitous, secure payments? [Source: BTN]

23 Mar 2015 03:54

From cows to mobile – the ideas that changed payments

While the Code of Hammurabi is best known for the ‘eye for an eye’ proclamation, it also deserves credit for being the first recorded instance in history where money was formally recognized as a tool of civil society. [Source: PYMNTS]

All posts by:

John Kottcamp helps companies get people to become and remain loyal customers. At Tahzoo, a digital marketing service provider, Kottcamp leads the marketing strategy practice that combines the mastery of technology, the insight of strategy, and the magic of digital creativity to provide clients with solutions for their complex customer experience management needs.
2 posts

Written by  11 Jun 2012 05:30

Cross-channel customer experience is more than just adding mobile

I recently read an interview on Banktech.com with Colin Eccles, the CIO of Umpqua Bank, probably the most innovative bank from a technology and customer experience point of view I have ever run into. For those of you not familiar with this Roseberg, Oregon – based bank ($12 Billion in total assets), starting about 4  Continue Reading »

Written by  03 May 2012 17:51

Building trust and improving customer experience

Improving customer experience and building trust isn’t easy, says John Kottcamp, but it’s the single most important thing your business should do.