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17 hours ago

Community Banks Carve Out Niche with Environmental Focus

BTN reports: Community Banks Carve Out Niche with Environmental Focus Some banks have built their entire strategy around being ecofriendly while others dabble in this area. Regardless, being environmentally conscious can help bring in new business. Source: Community Banks Carve Out Niche with Environmental Focus. [Source: BTN]

22 Apr 2014 10:12

Five Ways Video Can Extend Bankers’ Brains

Banktech reports: Five Ways Video Can Extend Bankers' Brains Here’s how video can make bankers more knowledgeable and agile in their day-to-day interactions. Source: Five Ways Video Can Extend Bankers' Brains. [Source: Banktech]

22 Apr 2014 10:02

Ally Bank’s Mobile Strategy

Banktech reports: Ally Bank's Mobile Strategy The direct bank uses the mobile channel as one of the primary ways to maintain its financial relationship with customers. Source: Ally Bank's Mobile Strategy. [Source: Banktech]

18 Apr 2014 10:59

Improving Security In the Fast-Paced World of Mobile

Banktech reports: Improving Security In the Fast-Paced World of Mobile Looking at the biggest threats banks face in mobile with BITS’ security expert Jim Pitts. Source: Improving Security In the Fast-Paced World of Mobile. [Source: Banktech]

18 Apr 2014 10:58

Banks Add Mobile Money Management to Attract Millennials

BTN reports: Banks Add Mobile Money Management to Attract Millennials Banks are aiming to add personal financial management features, including goal-based savings vaults and cash flow forecasting, to standard banking apps like mobile check depositing. Their goal: Turn Gen-Y into a loyal client base. Source: Banks Add Mobile Money Management to Attract Millennials. [Source: BTN]

17 Apr 2014 10:59

Chinese Web giant Baidu launches mobile wallet

Finextra reports: Chinese Web giant Baidu launches mobile wallet Search engine provider Baidu has become the latest Chinese Web firm to move into the mobile money arena, launching a payments and wealth management … Source: Chinese Web giant Baidu launches mobile wallet. [Source: Finextra]

17 Apr 2014 10:59

Qapital takes PFM to the next phase with proprietary account integration

Finextra reports: Qapital takes PFM to the next phase with proprietary account integration Swedish financial management start-up Qapital is preparing to launch in the US with a service that enables users to track their spending, set savings … Source: Qapital takes PFM to the next phase with proprietary account integration. [Source: Finextra]

16 Apr 2014 09:10

Westpac Aims to be First to Unlock Mobile Apps with Fingerprints

BTN reports: Westpac Aims to be First to Unlock Mobile Apps with Fingerprints The cutting-edge bank — it already offers smart watch apps — is testing the technology on its employees’ mobile devices and, if all goes well, it plans to roll it out to its customers by late summer. Source: Westpac Aims to be  Continue Reading » [Source: BTN]

16 Apr 2014 09:09

The London Fintech Boom — TransferWise And Others Hit Record Numbers

TechCrunch reports: The London Fintech Boom — TransferWise And Others Hit Record Numbers  Slowly but surely a revolution has been taking place in financial technology, or fintech as we call it these days. These days fintech’s hottest sphere is not in Bloomberg terminals but in disruptive cloud startups, using the Internet as a route around  Continue Reading » [Source: TechCrunch]

16 Apr 2014 09:09

ANZ chief Smith puts social media at the heart of the bank’s future strategy

Finextra reports: ANZ chief Smith puts social media at the heart of the bank's future strategy ANZ chief executive Mike Smith has committed to making social media engagement and digital services a “key business priority” for the Australian bank … Source: ANZ chief Smith puts social media at the heart of the bank's future strategy. [Source: Finextra]

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John Kottcamp helps companies get people to become and remain loyal customers. At Tahzoo, a digital marketing service provider, Kottcamp leads the marketing strategy practice that combines the mastery of technology, the insight of strategy, and the magic of digital creativity to provide clients with solutions for their complex customer experience management needs.
2 posts

Written by  11 Jun 2012 05:30

Cross-channel Customer Experience is more than just adding mobile

I recently read an interview on Banktech.com with Colin Eccles, the CIO of Umpqua Bank, probably the most innovative bank from a technology and customer experience point of view I have ever run into. For those of you not familiar with this Roseberg, Oregon – based bank ($12 Billion in total assets), starting about 4  Continue Reading »

Written by  03 May 2012 17:51

Do consumers trust banks? Well, yes and no

Banks make up some of most and least trusted companies in the United States, according to the results of the 2012 Temkin Trust Ratings released this week. In a survey that included 206 companies from 18 industries and conducted among 10,000 U.S. consumers, A+ Credit Union of Austin, Texas come in among the top ten  Continue Reading »