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14 Jul 2014 11:08

Detours on the Road to Digital Banking

Banktech reports: Detours on the Road to Digital Banking Digitization is recognized as key to growth. But new research from McKinsey reveals many businesses doubt their ability to reach digital potential. How do banks shape up? Source: Detours on the Road to Digital Banking. [Source: Banktech]

14 Jul 2014 11:07

How Banks Can Overcome the Challenge of Data Overload

Banktech reports: How Banks Can Overcome the Challenge of Data Overload Banks must master the use of unstructured data if they want to seize competitive advantage, enjoy productivity gains, and improve customer service. Source: How Banks Can Overcome the Challenge of Data Overload. [Source: Banktech]

14 Jul 2014 11:02

The Mobile Payment Apps Attention Problem

PYMNTS reports: The Mobile Payment Apps Attention Problem New Nielsen research suggests consumers max out at 26 or so apps a month – which means commerce and payments apps have to be amazingly compelling to pry eyeballs from games and other software. Other than hiring George Clooney or Kate Upton as apps spokespeople, what can  Continue Reading » [Source: PYMNTS]

14 Jul 2014 11:02

Back-office legacy still holding back banks

Bankingtech reports: Back-office legacy still holding back banks Setting up a bank in the UK is costly, time-consuming, heavily regulated and not easy. As a result, the dynamic, start-up culture that drives innovation in many other sectors is less prevalent within banking and financial services. Source: Back-office legacy still holding back banks. [Source: Bankingtech]

14 Jul 2014 11:01

The Devil Is in the Data

Banktech reports: The Devil Is in the Data Data must be a key priority when embarking upon transformation initiatives. Source: The Devil Is in the Data. [Source: Banktech]

14 Jul 2014 11:00

How Device Intelligence Can Cut Mobile Commerce Fraud

PYMNTS reports: How Device Intelligence Can Cut Mobile Commerce Fraud Android devices have a bigger market share overall in the smartphone market, but a way bigger fraud problem too – three times as much as Apple does, in fact. That will surely hit merchants doing business with consumers via mobile right where it hurts. That’s  Continue Reading » [Source: PYMNTS]

09 Jul 2014 12:08

Absa Bank deploys EquiLend trading platform

BBR reports: Absa Bank deploys EquiLend trading platform Absa Bank, the South African banking entity of Barclays Group Africa, became the first-ever domestic South African entity to execute a securities finance trade via the EquiLend trading platform. Source: Absa Bank deploys EquiLend trading platform. [Source: BBR]

09 Jul 2014 12:08

Demystifying the Financial Services Myths Around Legacy IT

Banktech reports: Demystifying the Financial Services Myths Around Legacy IT Contrary to the industry’s popular belief, there is no silver bullet when it comes to properly upgrading a corporate IT environment. A multi-phased process must be embraced. Source: Demystifying the Financial Services Myths Around Legacy IT. [Source: Banktech]

09 Jul 2014 12:08

Branches on the precipice as Brits embrace digital banking

Finextra reports: Branches on the precipice as Brits embrace digital banking Mobile and internet banking is now being used for transactions worth nearly £1 billion a day in the UK, hastening the decline of the traditional bank … Source: Branches on the precipice as Brits embrace digital banking. [Source: Finextra]

09 Jul 2014 12:08

Mobile banking to overtake online within five years

Bankingtech reports: Mobile banking to overtake online within five years Analyst firm Juniper Research reckons more people will be using mobile apps for banking than web-based options by 2019, as the 800 million people who used their phones for banking more than doubles to 1.75 billion in five years. Source: Mobile banking to overtake online  Continue Reading » [Source: Bankingtech]

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John Kottcamp helps companies get people to become and remain loyal customers. At Tahzoo, a digital marketing service provider, Kottcamp leads the marketing strategy practice that combines the mastery of technology, the insight of strategy, and the magic of digital creativity to provide clients with solutions for their complex customer experience management needs.
2 posts

Written by  11 Jun 2012 05:30

Cross-channel Customer Experience is more than just adding mobile

I recently read an interview on Banktech.com with Colin Eccles, the CIO of Umpqua Bank, probably the most innovative bank from a technology and customer experience point of view I have ever run into. For those of you not familiar with this Roseberg, Oregon – based bank ($12 Billion in total assets), starting about 4  Continue Reading »

Written by  03 May 2012 17:51

Do consumers trust banks? Well, yes and no

Banks make up some of most and least trusted companies in the United States, according to the results of the 2012 Temkin Trust Ratings released this week. In a survey that included 206 companies from 18 industries and conducted among 10,000 U.S. consumers, A+ Credit Union of Austin, Texas come in among the top ten  Continue Reading »