I recently read an interview on Banktech.com with Colin Eccles, the CIO of Umpqua Bank, probably the most innovative bank from a technology and customer experience point of view I have ever run into. For those of you not familiar with this Roseberg, Oregon – based bank ($12 Billion in total assets), starting about 4 Continue Reading »
Written by John Kottcamp 11 Jun 2012 05:30
Written by John Kottcamp 03 May 2012 17:51
Improving customer experience and building trust isn’t easy, says John Kottcamp, but it’s the single most important thing your business should do.