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6 hours ago

Westpac Aims to be First to Unlock Mobile Apps with Fingerprints

BTN reports: Westpac Aims to be First to Unlock Mobile Apps with Fingerprints The cutting-edge bank — it already offers smart watch apps — is testing the technology on its employees’ mobile devices and, if all goes well, it plans to roll it out to its customers by late summer. Source: Westpac Aims to be  Continue Reading » [Source: BTN]

6 hours ago

The London Fintech Boom — TransferWise And Others Hit Record Numbers

TechCrunch reports: The London Fintech Boom — TransferWise And Others Hit Record Numbers  Slowly but surely a revolution has been taking place in financial technology, or fintech as we call it these days. These days fintech’s hottest sphere is not in Bloomberg terminals but in disruptive cloud startups, using the Internet as a route around  Continue Reading » [Source: TechCrunch]

6 hours ago

ANZ chief Smith puts social media at the heart of the bank’s future strategy

Finextra reports: ANZ chief Smith puts social media at the heart of the bank's future strategy ANZ chief executive Mike Smith has committed to making social media engagement and digital services a “key business priority” for the Australian bank … Source: ANZ chief Smith puts social media at the heart of the bank's future strategy. [Source: Finextra]

15 Apr 2014 09:13

Are ATMs the Right Channel for Serving the Underbanked?

BTN reports: Are ATMs the Right Channel for Serving the Underbanked? The ATM Industry Association is examining ways the machines can be used to better reach lower-income consumers. Sending money to someone, paying bills, and loading a portion of a check onto a prepaid card are among the types of transactions the group is envisioning  Continue Reading » [Source: BTN]

15 Apr 2014 09:13

Pay By Palm?

PYMNTS reports: Pay By Palm? For some people paying by phone is already the last big thing, and they’ve moved on to paying by palm. Swedish students are now paying with the palms by using Quixter, a truly unique POS device that authorizes payments by scanning the unique patter of blood vessels in an individual’s  Continue Reading » [Source: PYMNTS]

15 Apr 2014 09:13

Keys to Successful Multichannel Optimization

BAI reports: Keys to Successful Multichannel Optimization Developing and executing a multichannel strategy requires foundational data to ensure that the strategy aligns with channel capabilities, customer preferences and the bank’s overall strategy and brand promise. Source: BAI Strategies. [Source: BAI]

14 Apr 2014 12:09

Westpac forecasts $3 billion in mobile contactless transactions in 2015

Finextra reports: Westpac forecasts $3 billion in mobile contactless transactions in 2015 Westpac is forecasting almost $3 billion in contactless transactions will be made via mobile by 2015 as the Australian bank begins the roll-out of a … Source: Westpac forecasts $3 billion in mobile contactless transactions in 2015. [Source: Finextra]

14 Apr 2014 12:09

Mobile and the SOA Silver Bullet – community blog from Paul Love

Finextra reports: Mobile and the SOA Silver Bullet – community blog from Paul Love Source: Mobile and the SOA Silver Bullet – community blog from Paul Love. [Source: Finextra]

09 Apr 2014 09:31

15 Reasons Bankers Are Struggling to Innovate

BTN reports: 15 Reasons Bankers Are Struggling to Innovate Cost concerns, regulations and restrictions on working with vendors are a few of the reasons bankers are having a tough time embracing new technology, according to American Banker readers. Source: 15 Reasons Bankers Are Struggling to Innovate. [Source: BTN]

09 Apr 2014 09:31

Riding In Cars With VCs

TechCrunch reports: Riding In Cars With VCs Uber’s promo factory has delivered kittens, Christmas trees and ice cream. But its latest PR concoction has taken the Valley darling to a whole new level: Uber for VC meetings. UberPITCH will give free rides to to anyone with a startup idea, allowing them to pitch investors from  Continue Reading » [Source: TechCrunch]

All posts by:

Jouk Pleiter is CEO and co-founder of Backbase, a software company that delivers Bank 2.0 portal solutions to financial services institutions around the globe. Backbase has offices in New York City and Amsterdam and its software is used by leading institutions such as: ABN AMRO, AIG, Barclays, Bank of America, Deutsche Bank, ING and UBS. Before Backbase, Mr. Pleiter was president and co-founder of Tridion, one of the world’s leading WCM software vendors, later acquired by SDL and renamed SDL Tridion. Before Tridion, Mr. Pleiter co-founded Twinspark Consultancy, one of the first interactive web agencies in the Netherlands. Mr. Pleiter holds a Master of Business Administration degree from the University of Groningen.
5 posts

Written by  06 Jun 2013 05:56

Banks Must Go Flat Out for Real Success

To stay relevant in today’s competitive marketplace, banks must topple their silos and meet their customers on every level, at every touchpoint, on the terms their customers choose. Banks today are struggling to come to terms with the magnitude of the changes they are facing. It’s becoming more and more obvious that the only way  Continue Reading »

Written by  04 Apr 2013 03:12

Digital Marketing Tomorrow: More touchpoints, more relevance & more opportunities

Customers are expecting more and more from their online banking experiences. Financial marketers will have to find new innovative ways to meet customer expectations at every point of contact. With mobile digital devices only becoming more popular with younger generations (future banking customers), one challenge lies creating a seamless experience across multiple devices. Banks must  Continue Reading »

Written by  04 Jul 2012 04:01

Trust: Gone in an Instant, Won Back by Degrees

Trust is tricky. As we all know, losing it is easy, while getting it back – well – sometimes it’s impossible.  The last two years as it tries to regain trust, the financial industry has come face to face with this sentiment.  Globally, 44% of customers say their confidence in the banking industry decreased in  Continue Reading »

Written by  12 Jun 2012 09:49

The Simple Truth about User Experience in Banking

Simplicity. It’s hard to get away from this one word when I enter into any discussion of User Experience (UX) in banking. There’s a reason why the most successful internet companies have fairly utilitarian designs. The foundation of multi-billion dollar company Google is a simple search box, while the iPhone has just one button. The  Continue Reading »

Written by  27 Mar 2012 07:35

Leverage Legacy – Don’t Put Lipstick on a Pig

In a recent Banking Technology article, the president of Oracle, Mark Hurd, relayed an anecdote about a large banking customer that required 9,000 applications to keep its business running. I imagine uncomfortable chuckles of recognition followed among the bankers and the software companies in the crowd. The truth is, financials do have extensive legacy systems  Continue Reading »