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6 hours ago

Digital Wallets: High Awareness, Low Adoption

Banktech reports: Digital Wallets: High Awareness, Low Adoption While an overwhelming majority of consumers are aware of mobile wallets, few use them for everyday transactions, a new survey finds. Source: Digital Wallets: High Awareness, Low Adoption. [Source: Banktech]

6 hours ago

Confirmed: Facebook Messenger will eventually do payments

VentureBeat reports: Confirmed: Facebook Messenger will eventually do payments Now we have confirmation on why Facebook hired PayPal’s David Marcus: Payments and Messenger will eventually “overlap,” Zuckerberg said during today’s earnings call. When the company first announced it had hired Marcus, the former president of PayPal, the industry took it as a strong hint that Facebook  Continue Reading » [Source: VentureBeat]

6 hours ago

Nintendo Brings Contactless Payments To Japan

PYMNTS reports: Nintendo Brings Contactless Payments To Japan Nintendo announced this week that its Wii video game console will now be able to accept payment cards in Japan. It was reported that the update went live yesterday and lets users tap a contactless Suica fare card against the Wii U’s gamepad to access their funds. The  Continue Reading » [Source: PYMNTS]

6 hours ago

It’s Time for Mobile Banking to Grow Up: How to Decouple From Online

Banktech reports: It's Time for Mobile Banking to Grow Up: How to Decouple From Online The initial step towards a mobile-first strategy has to be cutting the mobile channel loose from online banking. Source: It's Time for Mobile Banking to Grow Up: How to Decouple From Online. [Source: Banktech]

23 Jul 2014 09:36

Wells Fargo’s Booking Tool Removes Branch Bete Noire: Waiting in Line

BTN reports: Wells Fargo's Booking Tool Removes Branch Bete Noire: Waiting in Line The bank’s adoption of scheduling technology underscores the fact that, while branch traffic is declining, most sales of loan, deposit or investment products are still made at the branch. It’s also further evidence that banks are using technology to engage with customers  Continue Reading » [Source: BTN]

23 Jul 2014 09:35

Taking The Pain Out of Merchant Onboarding

PYMNTS reports: Taking The Pain Out of Merchant Onboarding “If PayPal can board me in 5 minutes, why can’t my acquirer?” Automating the boarding and underwriting process has completely reinvented what used to take days (even weeks) and cost a lot of money. But does it save time at the expense of other downside risk?  Continue Reading » [Source: PYMNTS]

14 Jul 2014 11:08

Detours on the Road to Digital Banking

Banktech reports: Detours on the Road to Digital Banking Digitization is recognized as key to growth. But new research from McKinsey reveals many businesses doubt their ability to reach digital potential. How do banks shape up? Source: Detours on the Road to Digital Banking. [Source: Banktech]

14 Jul 2014 11:07

How Banks Can Overcome the Challenge of Data Overload

Banktech reports: How Banks Can Overcome the Challenge of Data Overload Banks must master the use of unstructured data if they want to seize competitive advantage, enjoy productivity gains, and improve customer service. Source: How Banks Can Overcome the Challenge of Data Overload. [Source: Banktech]

14 Jul 2014 11:02

The Mobile Payment Apps Attention Problem

PYMNTS reports: The Mobile Payment Apps Attention Problem New Nielsen research suggests consumers max out at 26 or so apps a month – which means commerce and payments apps have to be amazingly compelling to pry eyeballs from games and other software. Other than hiring George Clooney or Kate Upton as apps spokespeople, what can  Continue Reading » [Source: PYMNTS]

14 Jul 2014 11:02

Back-office legacy still holding back banks

Bankingtech reports: Back-office legacy still holding back banks Setting up a bank in the UK is costly, time-consuming, heavily regulated and not easy. As a result, the dynamic, start-up culture that drives innovation in many other sectors is less prevalent within banking and financial services. Source: Back-office legacy still holding back banks. [Source: Bankingtech]

All posts by:

Jouk Pleiter is CEO and co-founder of Backbase, a software company that delivers Bank 2.0 portal solutions to financial services institutions around the globe. Backbase has offices in New York City and Amsterdam and its software is used by leading institutions such as: ABN AMRO, AIG, Barclays, Bank of America, Deutsche Bank, ING and UBS. Before Backbase, Mr. Pleiter was president and co-founder of Tridion, one of the world’s leading WCM software vendors, later acquired by SDL and renamed SDL Tridion. Before Tridion, Mr. Pleiter co-founded Twinspark Consultancy, one of the first interactive web agencies in the Netherlands. Mr. Pleiter holds a Master of Business Administration degree from the University of Groningen.
5 posts

Written by  06 Jun 2013 05:56

Banks Must Go Flat Out for Real Success

To stay relevant in today’s competitive marketplace, banks must topple their silos and meet their customers on every level, at every touchpoint, on the terms their customers choose. Banks today are struggling to come to terms with the magnitude of the changes they are facing. It’s becoming more and more obvious that the only way  Continue Reading »

Written by  04 Apr 2013 03:12

Digital Marketing Tomorrow: More touchpoints, more relevance & more opportunities

Customers are expecting more and more from their online banking experiences. Financial marketers will have to find new innovative ways to meet customer expectations at every point of contact. With mobile digital devices only becoming more popular with younger generations (future banking customers), one challenge lies creating a seamless experience across multiple devices. Banks must  Continue Reading »

Written by  04 Jul 2012 04:01

Trust: Gone in an Instant, Won Back by Degrees

Trust is tricky. As we all know, losing it is easy, while getting it back – well – sometimes it’s impossible.  The last two years as it tries to regain trust, the financial industry has come face to face with this sentiment.  Globally, 44% of customers say their confidence in the banking industry decreased in  Continue Reading »

Written by  12 Jun 2012 09:49

The Simple Truth about User Experience in Banking

Simplicity. It’s hard to get away from this one word when I enter into any discussion of User Experience (UX) in banking. There’s a reason why the most successful internet companies have fairly utilitarian designs. The foundation of multi-billion dollar company Google is a simple search box, while the iPhone has just one button. The  Continue Reading »

Written by  27 Mar 2012 07:35

Leverage Legacy – Don’t Put Lipstick on a Pig

In a recent Banking Technology article, the president of Oracle, Mark Hurd, relayed an anecdote about a large banking customer that required 9,000 applications to keep its business running. I imagine uncomfortable chuckles of recognition followed among the bankers and the software companies in the crowd. The truth is, financials do have extensive legacy systems  Continue Reading »