Skip to Content


15 Apr 2015 14:27

Jamie Dimon on JPMorgan Chase’s Q1 results

The JPMorgan Chase first-quarter earnings call with analysts on 14 April was more subdued than the typical tone expressed by the otherwise outspoken CEO Jamie Dimon, one of the few banking leaders who’s been quick to criticize regulators. Read more … [Source: PYMNTS]

15 Apr 2015 11:08

Oracle to dethrone SaaS leader Salesforce by year’s end

Oracle’s cloud services may account for just 5% of its revenue, but the company plans to be the world’s largest cloud service provider by the end of the year. In an interview with India’s Business Today, Oracle senior VP Shawn Price tells reporters that the company will aim to surpass current cloud computing. Read more … [Source: PYMNTS]

15 Apr 2015 10:38

What banks need to know from Verizon’s breach report

Hackers are attacking companies with multiple motives and multiple attack vectors, the annual security report finds. Phishing remains effective and cyber-threat sharing efforts need to speed up. Read more … [Source: BTN]

14 Apr 2015 12:24

Alternative lending still on the decline for SMEs

Following a long winter, small business lending continues to thaw. March figures show approval rates are improving, reaching new heights, according to the Biz2Credit Small Business Lending Index. Read more … [Source: PYMNTS]

14 Apr 2015 08:09

Small banks get surprising head start on Apple Watch

The Apple Watch has many functions, and one of them may be leveling the playing field between big and small banks. Read more … [Source: BTN]

13 Apr 2015 14:59

TEB expands mobile banking to include live chats

Türk Ekonomi Bankası, one of the private sector commercial banks in Turkey, and a strategic partner of BNP Paribas, has launched an enhanced digital banking service featuring the ability to hold live chat sessions with bank staff. Read more … [Source: Bankingtech]

13 Apr 2015 13:19

General Electric to offload banking business assets

General Electric has announced plans to offload most of its banking business assets in a bid to refocus on its core business of heavy industry and infrastructure. Read more … [Source: BBR]

13 Apr 2015 13:17

The year of payments 2015 (one quarter in)

The first three months of 2015 have been anything but gentle and calm, yet the moves we’ve seen have been made by some sharp innovators. Read more … [Source: PYMNTS]

13 Apr 2015 09:49

Citi to build global ecosystem for fintech

Jorge Ruiz, managing director, Digital Acceleration Global Program Head, Citi, talks about the ongoing Citi Mobile Challenge. Read more … [Source: Finextra]

10 Apr 2015 15:12

AmEx experiments with facial recognition tech

American Express Co is taking a closer look at facial recognition and wearable technology with an eye towards developing new capabilities for some of its mobile apps. Read more … [Source: PYMNTS]

All posts by:

Jouk Pleiter is CEO and co-founder of Backbase, a software company that delivers Bank 2.0 portal solutions to financial services institutions around the globe. Backbase has offices in New York City and Amsterdam and its software is used by leading institutions such as: ABN AMRO, AIG, Barclays, Bank of America, Deutsche Bank, ING and UBS. Before Backbase, Mr. Pleiter was president and co-founder of Tridion, one of the world’s leading WCM software vendors, later acquired by SDL and renamed SDL Tridion. Before Tridion, Mr. Pleiter co-founded Twinspark Consultancy, one of the first interactive web agencies in the Netherlands. Mr. Pleiter holds a Master of Business Administration degree from the University of Groningen.
5 posts

Written by  06 Jun 2013 05:56

Banks must go flat out for real success

To stay relevant in today’s competitive marketplace, banks must topple their silos and meet their customers on every level, at every touchpoint, on the terms their customers choose. Banks today are struggling to come to terms with the magnitude of the changes they are facing. It’s becoming more and more obvious that the only way  Continue Reading »

Written by  04 Apr 2013 03:12

Digital marketing – more touchpoints, more relevance, more opportunities

Digital marketers must create a unified digital marketing experience across multiple devices, with content relevant to behaviors associated to them and uniquely relevant to the individual customer.

Written by  04 Jul 2012 04:01

Trust: gone in an instant, won back by degrees

In the financial sector, trust is a tricky fish to re-catch, but Jouk Pleiter believes banks can restore trust with technology and good data.

Written by  12 Jun 2012 09:49

The simple truth about user experience in banking

Simplicity. It’s hard to get away from this one word when I enter into any discussion of User Experience (UX) in banking. There’s a reason why the most successful internet companies have fairly utilitarian designs. The foundation of multi-billion dollar company Google is a simple search box, while the iPhone has just one button. The  Continue Reading »

Written by  27 Mar 2012 07:35

Leverage legacy – don’t put lipstick on a pig

In a recent Banking Technology article, the president of Oracle, Mark Hurd, relayed an anecdote about a large banking customer that required 9,000 applications to keep its business running. I imagine uncomfortable chuckles of recognition followed among the bankers and the software companies in the crowd. The truth is, financials do have extensive legacy systems  Continue Reading »