Skip to Content

BANKNXT TICKER:

29 Jul 2014 10:01

USAA enlists IBM’s Watson to help military personnel transition to civilian life

Finextra reports: USAA enlists IBM's Watson to help military personnel transition to civilian life Online army bank USAA has begun using IBM’s Watson cognitive computing platform to help military personnel ease back into civilian life. Source: USAA enlists IBM's Watson to help military personnel transition to civilian life. [Source: Finextra]

29 Jul 2014 09:59

“Embrace Innovation” (Or Else Suffer The Consequences)

PYMNTS reports: “Embrace Innovation” (Or Else Suffer The Consequences) How can banks remain relevant with SMBs? By enabling innovators that solve their biggest payments, billing and banking problems. This may sound like heresy to a traditional banker but that’s the strong medicine that the industry has to take in order to serve SMBs. It’s also  Continue Reading » [Source: PYMNTS]

29 Jul 2014 09:59

How to Achieve Omnichannel Success

Banktech reports: How to Achieve Omnichannel Success Some key considerations for banks looking to develop and execute on an omnichannel strategy. Source: How to Achieve Omnichannel Success. [Source: Banktech]

29 Jul 2014 09:59

Unshackle Your Big Data

Banktech reports: Unshackle Your Big Data How new data storage tools and methods combined with analytics can deliver a competitive advantage in financial services. Source: Unshackle Your Big Data. [Source: Banktech]

29 Jul 2014 09:58

Q&A: BankMobile’s Luvleen Sidhu On Connecting With Gen Y Customers

Banktech reports: Q&A: BankMobile's Luvleen Sidhu On Connecting With Gen Y Customers Luvleen Sidhu, chief strategy officer of BankMobile, a division of Customers Bank with a mobile banking platform targeted at millennials, talks about some keys to attracting Gen Y consumers. Source: Q&A: BankMobile's Luvleen Sidhu On Connecting With Gen Y Customers. [Source: Banktech]

29 Jul 2014 09:44

PayPal hits the high street in Holland

Finextra reports: PayPal hits the high street in Holland Shoppers in the Netherlands can now use their PayPal accounts to order ahead and pay for goods and services at 1500 high street locations through a … Source: PayPal hits the high street in Holland. [Source: Finextra]

29 Jul 2014 09:40

Six reasons why cloud computing will transform the way banks serve clients – and the five hurdles to overcome

Bankingtech reports: Six reasons why cloud computing will transform the way banks serve clients – and the five hurdles to overcome The European Commission wants to bring down the barriers to cloud computing in a move that promises to revolutionise the way transaction banks can serve clients. Source: Six reasons why cloud computing will transform  Continue Reading » [Source: Bankingtech]

24 Jul 2014 09:47

Digital Wallets: High Awareness, Low Adoption

Banktech reports: Digital Wallets: High Awareness, Low Adoption While an overwhelming majority of consumers are aware of mobile wallets, few use them for everyday transactions, a new survey finds. Source: Digital Wallets: High Awareness, Low Adoption. [Source: Banktech]

24 Jul 2014 09:47

Confirmed: Facebook Messenger will eventually do payments

VentureBeat reports: Confirmed: Facebook Messenger will eventually do payments Now we have confirmation on why Facebook hired PayPal’s David Marcus: Payments and Messenger will eventually “overlap,” Zuckerberg said during today’s earnings call. When the company first announced it had hired Marcus, the former president of PayPal, the industry took it as a strong hint that Facebook  Continue Reading » [Source: VentureBeat]

24 Jul 2014 09:45

Nintendo Brings Contactless Payments To Japan

PYMNTS reports: Nintendo Brings Contactless Payments To Japan Nintendo announced this week that its Wii video game console will now be able to accept payment cards in Japan. It was reported that the update went live yesterday and lets users tap a contactless Suica fare card against the Wii U’s gamepad to access their funds. The  Continue Reading » [Source: PYMNTS]

All posts by:

Jouk Pleiter is CEO and co-founder of Backbase, a software company that delivers Bank 2.0 portal solutions to financial services institutions around the globe. Backbase has offices in New York City and Amsterdam and its software is used by leading institutions such as: ABN AMRO, AIG, Barclays, Bank of America, Deutsche Bank, ING and UBS. Before Backbase, Mr. Pleiter was president and co-founder of Tridion, one of the world’s leading WCM software vendors, later acquired by SDL and renamed SDL Tridion. Before Tridion, Mr. Pleiter co-founded Twinspark Consultancy, one of the first interactive web agencies in the Netherlands. Mr. Pleiter holds a Master of Business Administration degree from the University of Groningen.
5 posts

Written by  06 Jun 2013 05:56

Banks Must Go Flat Out for Real Success

To stay relevant in today’s competitive marketplace, banks must topple their silos and meet their customers on every level, at every touchpoint, on the terms their customers choose. Banks today are struggling to come to terms with the magnitude of the changes they are facing. It’s becoming more and more obvious that the only way  Continue Reading »

Written by  04 Apr 2013 03:12

Digital Marketing Tomorrow: More touchpoints, more relevance & more opportunities

Customers are expecting more and more from their online banking experiences. Financial marketers will have to find new innovative ways to meet customer expectations at every point of contact. With mobile digital devices only becoming more popular with younger generations (future banking customers), one challenge lies creating a seamless experience across multiple devices. Banks must  Continue Reading »

Written by  04 Jul 2012 04:01

Trust: Gone in an Instant, Won Back by Degrees

Trust is tricky. As we all know, losing it is easy, while getting it back – well – sometimes it’s impossible.  The last two years as it tries to regain trust, the financial industry has come face to face with this sentiment.  Globally, 44% of customers say their confidence in the banking industry decreased in  Continue Reading »

Written by  12 Jun 2012 09:49

The Simple Truth about User Experience in Banking

Simplicity. It’s hard to get away from this one word when I enter into any discussion of User Experience (UX) in banking. There’s a reason why the most successful internet companies have fairly utilitarian designs. The foundation of multi-billion dollar company Google is a simple search box, while the iPhone has just one button. The  Continue Reading »

Written by  27 Mar 2012 07:35

Leverage Legacy – Don’t Put Lipstick on a Pig

In a recent Banking Technology article, the president of Oracle, Mark Hurd, relayed an anecdote about a large banking customer that required 9,000 applications to keep its business running. I imagine uncomfortable chuckles of recognition followed among the bankers and the software companies in the crowd. The truth is, financials do have extensive legacy systems  Continue Reading »