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4 hours ago

Barclays to Open Banking Technology Center in Texas

BTN reports: Barclays to Open Banking Technology Center in Texas Barclays Bank is planning to open a global technology support center in McKinney, Texas. Source: Barclays to Open Banking Technology Center in Texas. [Source: BTN]

4 hours ago

CaixaBank signs €500m deal with Fujitsu for contactless cash machines in Spain

BBR reports: CaixaBank signs €500m deal with Fujitsu for contactless cash machines in Spain Spain’s CaixaBank has awarded a €500m deal to Fujitsu for manufacturing 8,500 contactless cash machines. Source: CaixaBank signs €500m deal with Fujitsu for contactless cash machines in Spain. [Source: BBR]

4 hours ago

The Maturation of Mobile Banking: Balancing Functionality & Ease of Use

Banktech reports: The Maturation of Mobile Banking: Balancing Functionality & Ease of Use Mobile banking has evolved from offering only basic, bare-bones banking activities and is on the cusp of providing a standalone alternative to branch banking and even desktop banking. Source: The Maturation of Mobile Banking: Balancing Functionality & Ease of Use. [Source: Banktech]

4 hours ago

Almost One In Four Shoppers Say E-Payments More Secure Than Cards, Cash

PYMNTS reports: Almost One In Four Shoppers Say E-Payments More Secure Than Cards, Cash As shoppers consider new ways of making payments, there are dueling emotions at play. First, there’s the excitement and fun associated with something new and flashy. But there’s also the fear of the unknown, especially when it could potentially touch a  Continue Reading » [Source: PYMNTS]

28 Aug 2014 09:33

Regulation: The Mother of Invention?

Banktech reports: Regulation: The Mother of Invention? D+H CEO Gerrard Schmid talked regulation and innovation at his company’s Connections 2014 conference. Source: Regulation: The Mother of Invention?. [Source: Banktech]

28 Aug 2014 09:33

Westpac NZ licenses Moven money management tech

Finextra reports: Westpac NZ licenses Moven money management tech Westpac New Zealand is integrating money management technology from New York-based Moven into its new digital banking platform. Source: Westpac NZ licenses Moven money management tech. [Source: Finextra]

27 Aug 2014 10:05

Westpac Builds Digital Banking’s High-Speed Rails

BTN reports: Westpac Builds Digital Banking's High-Speed Rails Westpac New Zealand is upgrading its data centers, security infrastructure and software development as it seeks to quickly create products for mobile, wearable and other devices. Source: Westpac Builds Digital Banking's High-Speed Rails. [Source: BTN]

26 Aug 2014 09:41

The rise of the Asian superbroker

Bankingtech reports: The rise of the Asian superbroker As the global banks grapple with tides of regulation, fines, and a myriad of other post-crisis issues, local Asian institutions are tooling up and stepping in to fill the gaps. Source: The rise of the Asian superbroker. [Source: Bankingtech]

26 Aug 2014 09:40

Banks and retailers sign on for new Australian Payments Council

Finextra reports: Banks and retailers sign on for new Australian Payments Council Australian banks, retailers and payments specialists have signed on to a new co-ordination body that aims to step up the pace of innovation in the … Source: Banks and retailers sign on for new Australian Payments Council. [Source: Finextra]

25 Aug 2014 09:57

2015 Digital Banking Strategic Planning (part 2)

Netbanker reports: 2015 Digital Banking Strategic Planning (part 2) Continuing on the 2015 strategic planning theme (see part 1: insurance, lifetime transaction archives and subscription fees)….Here are numbers 4, 5 and 6 in my semi-prioritized list of 2015 priorities:_______________________________________4. Small business debt crowdfunding_________________________________________While commercial lending in the United States is… Source: 2015 Digital Banking Strategic Planning  Continue Reading » [Source: Netbanker]

All posts by:

Jouk Pleiter is CEO and co-founder of Backbase, a software company that delivers Bank 2.0 portal solutions to financial services institutions around the globe. Backbase has offices in New York City and Amsterdam and its software is used by leading institutions such as: ABN AMRO, AIG, Barclays, Bank of America, Deutsche Bank, ING and UBS. Before Backbase, Mr. Pleiter was president and co-founder of Tridion, one of the world’s leading WCM software vendors, later acquired by SDL and renamed SDL Tridion. Before Tridion, Mr. Pleiter co-founded Twinspark Consultancy, one of the first interactive web agencies in the Netherlands. Mr. Pleiter holds a Master of Business Administration degree from the University of Groningen.
5 posts

Written by  06 Jun 2013 05:56

Banks Must Go Flat Out for Real Success

To stay relevant in today’s competitive marketplace, banks must topple their silos and meet their customers on every level, at every touchpoint, on the terms their customers choose. Banks today are struggling to come to terms with the magnitude of the changes they are facing. It’s becoming more and more obvious that the only way  Continue Reading »

Written by  04 Apr 2013 03:12

Digital Marketing Tomorrow: More touchpoints, more relevance & more opportunities

Customers are expecting more and more from their online banking experiences. Financial marketers will have to find new innovative ways to meet customer expectations at every point of contact. With mobile digital devices only becoming more popular with younger generations (future banking customers), one challenge lies creating a seamless experience across multiple devices. Banks must  Continue Reading »

Written by  04 Jul 2012 04:01

Trust: Gone in an Instant, Won Back by Degrees

Trust is tricky. As we all know, losing it is easy, while getting it back – well – sometimes it’s impossible.  The last two years as it tries to regain trust, the financial industry has come face to face with this sentiment.  Globally, 44% of customers say their confidence in the banking industry decreased in  Continue Reading »

Written by  12 Jun 2012 09:49

The Simple Truth about User Experience in Banking

Simplicity. It’s hard to get away from this one word when I enter into any discussion of User Experience (UX) in banking. There’s a reason why the most successful internet companies have fairly utilitarian designs. The foundation of multi-billion dollar company Google is a simple search box, while the iPhone has just one button. The  Continue Reading »

Written by  27 Mar 2012 07:35

Leverage Legacy – Don’t Put Lipstick on a Pig

In a recent Banking Technology article, the president of Oracle, Mark Hurd, relayed an anecdote about a large banking customer that required 9,000 applications to keep its business running. I imagine uncomfortable chuckles of recognition followed among the bankers and the software companies in the crowd. The truth is, financials do have extensive legacy systems  Continue Reading »