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21 hours ago

UK online banking fraud losses soar 48%

Online banking fraud jumped 48% to £60.4m in 2014, according to figures put together by Financial Fraud Action UK, which blames the rise on malware and confidence tricksters. Read more … [Source: Finextra]

26 Mar 2015 10:11

HSBC to relocate retail and commercial operations to Birmingham

HSBC is set to move the company’s UK personal and business bank headquarters to Birmingham for its planned ring-fenced UK retail and commercial banking business. Read more … [Source: BBR]

26 Mar 2015 10:09

‘Cloud containers’ may be a digital package banks can accept

The so-called cloud container, a tool that makes it easier to develop apps for different operating systems, has emerged as a disruptive technology in data center and cloud computing. Even banks, ever cautious about safety in the cloud, may embrace the technology. Read more … [Source: BTN]

25 Mar 2015 11:42

Did Google’s search for tighter bonds with banks lead it to Porat?

By poaching Ruth Porat from Morgan Stanley, it’s clear Google wants to forge closer relationships with banks. That’s because banks hold the key to helping Google expand its Google Wallet mobile payments product. Read more … [Source: BTN]

24 Mar 2015 15:21

Square extends Cash to businesses

Square is hoping to wean America’s merchants off cheques by extending its Cash person-to-person payments service to businesses. Launched in 2013, Square Cash lets Americans send money to friends and family for free through a linked debit card using only an email address or phone number. The service is now being extended to businesses and non-profits,  Continue Reading » [Source: Finextra]

24 Mar 2015 03:47

British invasion, fintech edition

Boris Johnson, the mayor of London, visited New York last month, not to promote British tourism or compare notes with his counterpart Bill de Blasio, but to showcase financial technology firms. Read more … [Source: BTN]

23 Mar 2015 10:06

US House delves into payments technologies

Democrats and Republicans from the US House of Representatives have come together in a bipartisan effort to form the Congressional Payments Technology Caucus (CPTC), a group aimed at exploring innovative payments technologies. [Source: PYMNTS]

23 Mar 2015 08:29

Razorpay brings Stripe-style payments to India

A new startup called Razorpay is hoping to surf a tidal wave of e-commerce projects rocketing through India by making it easier for startups and major players to add payments to their services package. [Source: PYMNTS]

23 Mar 2015 07:17

Apple Pay coming to China in April?

According to reports on kapron Asia, it seems as though Apple and China Union Pay have struck a deal that had only existed in rumors until now, meaning that the Chinese version of Apple Pay could be set to roll in April 2015. [Source: PYMNTS]

23 Mar 2015 03:56

Poll results: When will the US upgrade to real-time payments?

The results of a recent American Banker poll are in. When will the US have real-time, ubiquitous, secure payments? [Source: BTN]

All posts by:

Jouk Pleiter is CEO and co-founder of Backbase, a software company that delivers Bank 2.0 portal solutions to financial services institutions around the globe. Backbase has offices in New York City and Amsterdam and its software is used by leading institutions such as: ABN AMRO, AIG, Barclays, Bank of America, Deutsche Bank, ING and UBS. Before Backbase, Mr. Pleiter was president and co-founder of Tridion, one of the world’s leading WCM software vendors, later acquired by SDL and renamed SDL Tridion. Before Tridion, Mr. Pleiter co-founded Twinspark Consultancy, one of the first interactive web agencies in the Netherlands. Mr. Pleiter holds a Master of Business Administration degree from the University of Groningen.
5 posts

Written by  06 Jun 2013 05:56

Banks must go flat out for real success

To stay relevant in today’s competitive marketplace, banks must topple their silos and meet their customers on every level, at every touchpoint, on the terms their customers choose. Banks today are struggling to come to terms with the magnitude of the changes they are facing. It’s becoming more and more obvious that the only way  Continue Reading »

Written by  04 Apr 2013 03:12

Digital marketing – more touchpoints, more relevance, more opportunities

Digital marketers must create a unified digital marketing experience across multiple devices, with content relevant to behaviors associated to them and uniquely relevant to the individual customer.

Written by  04 Jul 2012 04:01

Trust: gone in an instant, won back by degrees

In the financial sector, trust is a tricky fish to re-catch, but Jouk Pleiter believes banks can restore trust with technology and good data.

Written by  12 Jun 2012 09:49

The simple truth about user experience in banking

Simplicity. It’s hard to get away from this one word when I enter into any discussion of User Experience (UX) in banking. There’s a reason why the most successful internet companies have fairly utilitarian designs. The foundation of multi-billion dollar company Google is a simple search box, while the iPhone has just one button. The  Continue Reading »

Written by  27 Mar 2012 07:35

Leverage legacy – don’t put lipstick on a pig

In a recent Banking Technology article, the president of Oracle, Mark Hurd, relayed an anecdote about a large banking customer that required 9,000 applications to keep its business running. I imagine uncomfortable chuckles of recognition followed among the bankers and the software companies in the crowd. The truth is, financials do have extensive legacy systems  Continue Reading »