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05 Jan 2015 07:23

“Big four” banks lose ground in current account market

Bankingtech reports: “Big four” banks lose ground in current account market The big four high street banks lost ground in the current account market in the first year of the UK Payments Council’s current account switching service, mainly through poor customer service. But the guarantee did not accelerate the pace of account switching, according to  Continue Reading » [Source: Bankingtech]

05 Jan 2015 07:23

Apple Pay’s Impact On Payments

PYMNTS reports: Apple Pay’s Impact On Payments Steve Jobs reportedly once told Apple’s Mac development team, “It’s better to be a pirate than join the Navy.” When George Mallory was asked why he wanted to climb Mount Everest (Mallory attempted the world’s highest peak three times and was killed during his third try), the English  Continue Reading » [Source: PYMNTS]

05 Jan 2015 07:23

Mobile Payments – Revolution through Digitization

Finextra reports: Mobile Payments – Revolution through Digitization – community blog from Abhishek Chatterjee Source: Mobile Payments – Revolution through Digitization – community blog from Abhishek Chatterjee. [Source: Finextra]

05 Jan 2015 07:23

The Sharing Economy And The Future Of Finance

TechCrunch reports: The Sharing Economy And The Future Of Finance  Banking has gone from somewhere you go to something you do. If we are to believe that the sharing economy will shape our future, banking and all financial services will become something that merely exists in the background, similar to other basic utilities. Read More  Continue Reading » [Source: TechCrunch]

29 Oct 2014 10:36

Is There a Watson in Your Financial Future?

Banktech reports: Is There a Watson in Your Financial Future? How artificial intelligence might affect financial services. Source: Is There a Watson in Your Financial Future?. [Source: Banktech]

29 Oct 2014 10:36

100 Angry Tweets and Six Followers: Should Banks Really Care?

BTN reports: 100 Angry Tweets and Six Followers: Should Banks Really Care? It’s surprising how much advice varies about how to respond to customer complaints on social media. Ignore small threats, some say, while others warn banks to respond immediately because they could go viral. Still others think banks should overhaul their whole customer experience  Continue Reading » [Source: BTN]

28 Oct 2014 10:49

Charity app uses logo recognition for donations

Finextra reports: Charity app uses logo recognition for donations A new app has launched that lets cashless Brits use their mobile phones to snap photos of charity logos to make donations. Source: Charity app uses logo recognition for donations. [Source: Finextra]

28 Oct 2014 10:49

B of A Gives Startups a Wish List at Tech Innovation Summit

BTN reports: B of A Gives Startups a Wish List at Tech Innovation Summit Bank of America revealed its technology limitations to entrepreneurs at a company event in Silicon Valley, hoping some of the startups could provide assistance in areas like workflow and analytics. Source: B of A Gives Startups a Wish List at Tech  Continue Reading » [Source: BTN]

28 Oct 2014 10:49

Branch of the Future Network Innovations

BAI reports: Branch of the Future Network Innovations Bankers preparing their branches for next-generation technology need to consider as well network innovations to improve bandwidth. Source: Branch of the Future Network Innovations. [Source: BAI]

27 Oct 2014 10:50

PostFinance goes live with new digital banking platform powered by Backbase

BBR reports: PostFinance goes live with new digital banking platform powered by Backbase Swiss-based bank PostFinance has successfully launched their new digital banking platform, fully based on Backbase digital banking technology. Source: PostFinance goes live with new digital banking platform powered by Backbase. [Source: BBR]

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Ron Shevlin is a senior analyst at Aite Group. He specializes in retail banking issues including sales and marketing technologies, customer and marketing analytics, loyalty management, P2P lending, personal financial management, social computing, online banking, customer experience and consumer behavior.
3 posts

Written by  28 Nov 2012 07:56

Five Not-So-Best Practices For Banks On Facebook

While researching an upcoming Aite Group report on What Bank Marketers Should Do With Twitter, I stumbled across an article on Mashable titled 5 Best Practices for Financial Institutions on Facebook (no link deserved). After stumbling across it, I fell face down in the pile of cow dung that the article is. The article list  Continue Reading »

Written by  26 May 2012 08:10

Which Consumers Prefer Credit Unions?

Ever notice how happy a pig in shit is? That’s probably how that saying came about. Well, give me survey data, and I’m happier than a pig in shit. And I’m really happy right now, because the results of a survey of 1,115 US consumers, conducted by Aite Group and BancVue, is sitting on my  Continue Reading »

Written by  02 May 2012 11:24

Gen Y And Bank Branches: A Message For Branchaholics

CU Times reported on a study conducted by Fiserv which found that: Gen Y members do not limit themselves to online and mobile banking — they’re more likely than any other age segment to visit a branch, drive up to an ATM or phone a call center. My take: This is not a cause for  Continue Reading »