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19 hours ago

Digital Wallets: High Awareness, Low Adoption

Banktech reports: Digital Wallets: High Awareness, Low Adoption While an overwhelming majority of consumers are aware of mobile wallets, few use them for everyday transactions, a new survey finds. Source: Digital Wallets: High Awareness, Low Adoption. [Source: Banktech]

19 hours ago

Confirmed: Facebook Messenger will eventually do payments

VentureBeat reports: Confirmed: Facebook Messenger will eventually do payments Now we have confirmation on why Facebook hired PayPal’s David Marcus: Payments and Messenger will eventually “overlap,” Zuckerberg said during today’s earnings call. When the company first announced it had hired Marcus, the former president of PayPal, the industry took it as a strong hint that Facebook  Continue Reading » [Source: VentureBeat]

19 hours ago

Nintendo Brings Contactless Payments To Japan

PYMNTS reports: Nintendo Brings Contactless Payments To Japan Nintendo announced this week that its Wii video game console will now be able to accept payment cards in Japan. It was reported that the update went live yesterday and lets users tap a contactless Suica fare card against the Wii U’s gamepad to access their funds. The  Continue Reading » [Source: PYMNTS]

19 hours ago

It’s Time for Mobile Banking to Grow Up: How to Decouple From Online

Banktech reports: It's Time for Mobile Banking to Grow Up: How to Decouple From Online The initial step towards a mobile-first strategy has to be cutting the mobile channel loose from online banking. Source: It's Time for Mobile Banking to Grow Up: How to Decouple From Online. [Source: Banktech]

23 Jul 2014 09:36

Wells Fargo’s Booking Tool Removes Branch Bete Noire: Waiting in Line

BTN reports: Wells Fargo's Booking Tool Removes Branch Bete Noire: Waiting in Line The bank’s adoption of scheduling technology underscores the fact that, while branch traffic is declining, most sales of loan, deposit or investment products are still made at the branch. It’s also further evidence that banks are using technology to engage with customers  Continue Reading » [Source: BTN]

23 Jul 2014 09:35

Taking The Pain Out of Merchant Onboarding

PYMNTS reports: Taking The Pain Out of Merchant Onboarding “If PayPal can board me in 5 minutes, why can’t my acquirer?” Automating the boarding and underwriting process has completely reinvented what used to take days (even weeks) and cost a lot of money. But does it save time at the expense of other downside risk?  Continue Reading » [Source: PYMNTS]

14 Jul 2014 11:08

Detours on the Road to Digital Banking

Banktech reports: Detours on the Road to Digital Banking Digitization is recognized as key to growth. But new research from McKinsey reveals many businesses doubt their ability to reach digital potential. How do banks shape up? Source: Detours on the Road to Digital Banking. [Source: Banktech]

14 Jul 2014 11:07

How Banks Can Overcome the Challenge of Data Overload

Banktech reports: How Banks Can Overcome the Challenge of Data Overload Banks must master the use of unstructured data if they want to seize competitive advantage, enjoy productivity gains, and improve customer service. Source: How Banks Can Overcome the Challenge of Data Overload. [Source: Banktech]

14 Jul 2014 11:02

The Mobile Payment Apps Attention Problem

PYMNTS reports: The Mobile Payment Apps Attention Problem New Nielsen research suggests consumers max out at 26 or so apps a month – which means commerce and payments apps have to be amazingly compelling to pry eyeballs from games and other software. Other than hiring George Clooney or Kate Upton as apps spokespeople, what can  Continue Reading » [Source: PYMNTS]

14 Jul 2014 11:02

Back-office legacy still holding back banks

Bankingtech reports: Back-office legacy still holding back banks Setting up a bank in the UK is costly, time-consuming, heavily regulated and not easy. As a result, the dynamic, start-up culture that drives innovation in many other sectors is less prevalent within banking and financial services. Source: Back-office legacy still holding back banks. [Source: Bankingtech]

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Ron Shevlin is a senior analyst at Aite Group. He specializes in retail banking issues including sales and marketing technologies, customer and marketing analytics, loyalty management, P2P lending, personal financial management, social computing, online banking, customer experience and consumer behavior.
3 posts

Written by  28 Nov 2012 07:56

Five Not-So-Best Practices For Banks On Facebook

While researching an upcoming Aite Group report on What Bank Marketers Should Do With Twitter, I stumbled across an article on Mashable titled 5 Best Practices for Financial Institutions on Facebook (no link deserved). After stumbling across it, I fell face down in the pile of cow dung that the article is. The article list  Continue Reading »

Written by  26 May 2012 08:10

Which Consumers Prefer Credit Unions?

Ever notice how happy a pig in shit is? That’s probably how that saying came about. Well, give me survey data, and I’m happier than a pig in shit. And I’m really happy right now, because the results of a survey of 1,115 US consumers, conducted by Aite Group and BancVue, is sitting on my  Continue Reading »

Written by  02 May 2012 11:24

Gen Y And Bank Branches: A Message For Branchaholics

CU Times reported on a study conducted by Fiserv which found that: Gen Y members do not limit themselves to online and mobile banking — they’re more likely than any other age segment to visit a branch, drive up to an ATM or phone a call center. My take: This is not a cause for  Continue Reading »