By Jelmer de Jong, 25 Apr 2012 09:31
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Conny Dorrestijn has worked for over 20 years in marketing roles in the international financial services field. Key throughout her career is the customer experience, a theme she has developed throughout her career and as the Financial Services Associate Partner at the European Centre for the Experie… All posts by Conny Dorrestijn.
Multi-layered authentication helps with security and also provides more options. Biometric authentication can be scary for people, especially when it... Biometrics – does your bank know you are you?
Utilizing data to target personalized products to specific customers is a critical practice for financial institutions (FIs) to adopt if they wish to ... Data personalization strikes to the heart of bank disruption
Hi Shaun, thank you for sharing this insightful article. I cannot more agree with you especially with the rapidly growing number of products and serv... Why many bank websites feel like Facebook
In the beginning Facebook was changing it's UI about 1-2 times a year as they were focusing on what worked best and fit there business model. You not... Why many bank websites feel like Facebook
Your commentaries are also unsupported opinions....... Five not-so-best practices for banks on Facebook