Does your bank make it clear that it's offering mobile banking services? Jim Bruene doesn't think so, and suggests some simple UX changes.
Tag - Bank of America
Active protest makes noise, says Chris Skinner, but it doesn't make a blind bit of difference to a bank's market share.
Who's offering the best mobile banking experience, asks Chris Skinner, and what's this about texters walking differently?
Chris Skinner goes back to the 1990s to reveal the origins of online commerce via pornography and payment systems, and Elon Musk.
Erica is Bank of America's new digital assistant, or chatbot, which may help to create stronger bonds with customers.
Stephen Greer considers what Bank of America really means following the announcement that it will triple its budget for its mobile app.