Banking Fintech Podcasts

Banking relationships – the good, the bad and the ugly

The Breaking Banks podcast explores banking relationships with customers. Image: Freepik & S Weston
Written by Brett King

Brett King talks to Tom Groenfeldt, a freelance reporter focused on finance and technology, about the validity or value of banking relationships.

The growth of the fintech sector and the plethora of new banking options has refocused banking habits on customer relations. Knowing customers can take away any part of their business with just a few clicks has created a marketplace where customers control their banking relationships in a way that was never possible with the branch experience. So how do banks grow with this new customer focus?

Brett King talks to Tom Groenfeldt, a freelance reporter focused on finance and technology, about the validity or value of banking relationships. Also, W Michael Scott, CEO of FMSI, talks about his white paper on branch experience, while Dave Birch chats with Brett about identity fraud at ATMs. Ian Kar of Fintechtoday.net will interview Pat Phelan about new security measures.

We also continue the Breaking Banks/Finextra Women in Fintech series. Liz Lumley interviews Deanna Oppenheimer, former CEO of Barclays Bank and founder of CameoWorks.

This podcast is reproduced with kind permission. Some minor changes may have been made to the text to reflect BankNXT style considerations, but the podcast itself is always unchanged. You can find the original post here.

About the author

Brett King

Brett King is a four times bestselling author, a renowned futurist and keynote speaker, the host of the Breaking Banks radio show/podcast and the founder/CEO of Moven. His latest book 'Breaking Banks' debuted in the top 3 on Amazon's Bestseller's list in the US, France, Canada, Germany and Australia. 'Bank 3.0', his previous book, was released in 8 languages and ranked as a finance bestseller in 19 countries.

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