The growth of the fintech sector and the plethora of new banking options has refocused banking habits on customer relations. Knowing customers can take away any part of their business with just a few clicks has created a marketplace where customers control their banking relationships in a way that was never possible with the branch experience. So how do banks grow with this new customer focus?
Brett King talks to Tom Groenfeldt, a freelance reporter focused on finance and technology, about the validity or value of banking relationships. Also, W Michael Scott, CEO of FMSI, talks about his white paper on branch experience, while Dave Birch chats with Brett about identity fraud at ATMs. Ian Kar of Fintechtoday.net will interview Pat Phelan about new security measures.
We also continue the Breaking Banks/Finextra Women in Fintech series. Liz Lumley interviews Deanna Oppenheimer, former CEO of Barclays Bank and founder of CameoWorks.
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