Podcasts UX

Focusing on emotional experience in the user experience

Heart and Breaking Banks logo, illustrating the emotional side of user experience. Image: Freepik
Written by Brett King

Duena Blomstrom joins Brett King for a chat about the emotional side of user experience, in the latest Breaking Banks podcast, produced by Rachel Morrissey.

How do companies build customer relationships so they foster customer loyalty? This question is an important one for startups and established players alike. In the latest Breaking Banks podcast, Brett King talks to Duena Blomstrom about focusing on emotional experience in the user experience.

He also chats to Business Rockstars COO and founder of TrepScore about startups in LA, and what makes for good startup culture. Also joining the BB team is Tyler Griffin, CEO of Prism, which is mobilizing the way that we pay bills.

We continue the Women in Fintech series with Finextra’s Liz Lumley, and Nezahat Gultekin, former Tech City UK leader and founding member of Future Fifty.

– This podcast is reproduced with kind permission. Some minor changes may have been made to the text to reflect BankNXT style considerations, but the podcast itself is always unchanged.

About the author

Brett King

Brett King is a four times bestselling author, a renowned futurist and keynote speaker, the host of the Breaking Banks radio show/podcast and the founder/CEO of Moven. His latest book 'Breaking Banks' debuted in the top 3 on Amazon's Bestseller's list in the US, France, Canada, Germany and Australia. 'Bank 3.0', his previous book, was released in 8 languages and ranked as a finance bestseller in 19 countries.

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