Research firm Celent conducts its Model Bank Awards each year, naming top financial institutions achieving stellar results in various categories. Well, 2016 was a little different, with a credit union– BECU – sneaking into the banking accolades and winning one of the categories: omni-channel.
We invited Celent’s SVP Dan Latimore on the program to see how this ‘mini coup’ occurred, along with why there aren’t more credit union winners, and what these awards tell us about how the industry is progressing. Enjoy!
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