Mike Kelly, an industry thought leader and former CEO of PSCU and Fiserv alumni, joins me to discuss how technology is changing business decision making, the role of employees and leaders, and member relationships.
We ask the question, what is the new “normal” when technology consistently creates new opportunities and challenges? We cover the definition of “signaling” and the importance of identifying signals to drive strategic outcomes. Plus, the evolution of the traditional leadership role to “change leader” to manage complexity and empower employees. Enjoy the discussion!
– This podcast is reproduced with kind permission. Some minor changes may have been made to the text to reflect BankNXT style considerations, but the podcast itself is always unchanged. Read more here. Main image: Lightspring, Shutterstock.com