Mobile & Online UX Video

How SACU launched mobile card controls using Facebook Messenger

How SACU launched mobile card controls using Facebook Messenger. Photo: Jakraphong Photography,
Written by Mike Lawson

Mike Lawson talks to Adele Glenn from SACU about using Facebook Messenger to create an omni-channel experience for its customers.

San Antonio Federal Credit Union emerging channels innovation architect, Adele Glenn, joins us in our virtual studios to explain how Facebook helped her credit union create a mobile card controls app for members.

Adele actually turned to Facebook Messenger to get this unique task done after she and her team were stymied for a quality solution. Certainly a message of perseverance and creativity here.

Adele provides us with how the mobile card controls app is working, along with its benefits to members – as well as plenty of practical advice for credit unions looking to accomplish something similar. Check it out and let us know your thoughts.

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– This podcast is reproduced with kind permission. Some minor changes may have been made to the text to reflect BankNXT style considerations, but the podcast itself is always unchanged. Read more here. Photo: Jakraphong Photography,

About the author

Mike Lawson

Mike Lawson is host of an online video interview show focusing on innovators and success stories within the credit union industry. His background is in teaching, marketing and communications, and includes roles as editor and reporter.

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