Banking UX Video

Why BCU is launching video-only branches for its members

Carey Price and Jeff Johnson from BCU talk to Mike Lawson about video-only bank branches for credit union members.

BCU (Baxter Credit Union) senior vice president/chief retail officer Carey Price and senior vice president/chief information officer Jeff Johnson join us to discuss the credit union’s latest envelope-pushing venture: launching video-only branches with partners Vidyo and Enlighten.

Carey and Jeff address why they’re using video, how it will work, hurdles they’ve had to overcome, goals for their video-only branches, and advice for other credit unions looking to do something similar for their members. Check it out and let us know your thoughts.

You can listen to more episodes of CUbroadcast, and other fintech shows, on the BankNXT podcast page. Enjoy!

READ NEXT: Why branch building (sometimes) makes sense

– This podcast is reproduced with kind permission. Some minor changes may have been made to the text to reflect BankNXT style considerations, but the podcast itself is always unchanged. Read more here. Photo by Vidyo

About the author

Mike Lawson

Mike Lawson is host of an online video interview show focusing on innovators and success stories within the credit union industry. His background is in teaching, marketing and communications, and includes roles as editor and reporter.

Leave a Comment