Banking Fintech

Why brand will drive the un-commodification of the finance sector

Why brand will drive the un-commodification of the finance sector. Image by nothanks, Shutterstock.com
Written by Jessica Ellerm

According to Jessica Ellerm, the un-commodification of financial services may come a lot sooner than anticipated.

There’s no escaping the fact that the majority of the financial services we consume daily have become indistinguishable commodities to most of us. In a market where everything is various flavours of the same vanilla, customers either stick with what they have, or chase bargain-bottom pricing. “Who cares if we’re boring,” financial providers say to themselves. “So is everyone else.”

But in the past few months, something has clearly ruffled the feathers of a few sitting finance ducks, most notably those in Australia’s wealth management sector. These days it’s hard to go past a press article or finance blog that doesn’t mention the phrase ‘clever marketing’, or some other thinly veiled backhanded compliment, from grey-haired industry experts called upon to discuss the meteoric rise of startups in various fintech ‘hot spots’.

And while here and there you’ll find a few pearls of wisdom, what most of this commentary has tended to amount to is a clever (and calculated) de-positioning of the one tactical weapon traditional financial services firms don’t have: a great brand capable of being marketed successfully; capable of winning customers’ hearts, then minds.

Unfortunately for incumbents, many new entrants will prove they are more than capable of playing by the same regulatory rules as their forebears – possibly even better. Which means if they can combine financial nous with brilliant creative, then the ‘un-commodification’ of financial services may come a lot sooner than anticipated.

There are a lot of people and businesses who have become incredibly wealthy off opaque and vanilla financial services businesses that require them to do very little in the way of trying to keep their customers happy. Something in the wind tells me this is changing, and that established players who choose to underestimate this will do so at their peril.

READ NEXT: Andy Rachleff of Wealthfront on putting the customer first

– This article is reproduced with kind permission. Some minor changes have been made to reflect BankNXT style considerations. Read more here. Image by nothanks, Shutterstock.com

About the author

Jessica Ellerm

Jessica Ellerm is CEO and co-founder at Australian fintech startup Zuper Superannuation. She's also a fintech commentator, blogging at her own website (jessicaellerm.com) and guest posting for BankNXT. In addition, she writes for the fintech blog Daily Fintech Advisers, specialising in small business banking. Prior to Zuper, Jessica spent 6+ years at payments company and small business startup bank Tyro. Jessica is a contributor to Brett King's Breaking Banks, and has freelanced as a finance news journalist for Australia's leading online markets channel Finance News Network.

Leave a Comment