Banking Video

Jessica Vartanian on re-engineering the member journey

Mike Lawson interviews Jessica Vartanian of Red Rocks Credit Union about improving the member experience.

Red Rocks Credit Union VP of project implementation and impact, and 2017 CUES Next Top Credit Union Exec Finalist, Jessica Vartanian, joins us to discuss her competition’s project: ‘Re-engineering the Member Journey’.

There are some excellent insights in this discussion with Jessica on improving the member experience, something she works on daily in her job at Red Rocks. We also address what prompted her to enter the NTCUE contest, as well as her plans if she wins at CUES CEO/Executive Team Network. Check it out and let us know your thoughts.

You can listen to more episodes of CUbroadcast, and other fintech shows, on the BankNXT podcast page. Enjoy!

 Jessica Vartanian

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– This podcast is reproduced with kind permission. Some minor changes may have been made to the text to reflect BankNXT style considerations, but the podcast itself is always unchanged. Read more here. Photo by adrian on Unsplash.

About the author

Mike Lawson

Mike Lawson is host of an online video interview show focusing on innovators and success stories within the credit union industry. His background is in teaching, marketing and communications, and includes roles as editor and reporter.

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