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13 hours ago

Brits back biometrics for banking authentication

Finextra reports: Brits back biometrics for banking authentication More than half of Brits want their banks to integrate fingerprint biometric authentication technology into their digital services, according to a … Source: Brits back biometrics for banking authentication. [Source: Finextra]

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13 hours ago

Data Analytics to Improve the Customer Experience

BAI reports: Data Analytics to Improve the Customer Experience Data analytics can be leveraged to create a true omnichannel experience for customers: Source. [Source: BAI]

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13 hours ago

U.S. Bank Pilots Mobile Photo App for Card Applications

Banktech reports: U.S. Bank Pilots Mobile Photo App for Card Applications The bank is testing the service for its Minnesota Twins-branded cards. Source: U.S. Bank Pilots Mobile Photo App for Card Applications. [Source: Banktech]

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29 Jul 2014 10:01

USAA enlists IBM’s Watson to help military personnel transition to civilian life

Finextra reports: USAA enlists IBM's Watson to help military personnel transition to civilian life Online army bank USAA has begun using IBM’s Watson cognitive computing platform to help military personnel ease back into civilian life. Source: USAA enlists IBM's Watson to help military personnel transition to civilian life. [Source: Finextra]

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29 Jul 2014 09:59

“Embrace Innovation” (Or Else Suffer The Consequences)

PYMNTS reports: “Embrace Innovation” (Or Else Suffer The Consequences) How can banks remain relevant with SMBs? By enabling innovators that solve their biggest payments, billing and banking problems. This may sound like heresy to a traditional banker but that’s the strong medicine that the industry has to take in order to serve SMBs. It’s also  Continue Reading » [Source: PYMNTS]

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29 Jul 2014 09:59

How to Achieve Omnichannel Success

Banktech reports: How to Achieve Omnichannel Success Some key considerations for banks looking to develop and execute on an omnichannel strategy. Source: How to Achieve Omnichannel Success. [Source: Banktech]

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29 Jul 2014 09:59

Unshackle Your Big Data

Banktech reports: Unshackle Your Big Data How new data storage tools and methods combined with analytics can deliver a competitive advantage in financial services. Source: Unshackle Your Big Data. [Source: Banktech]

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29 Jul 2014 09:58

Q&A: BankMobile’s Luvleen Sidhu On Connecting With Gen Y Customers

Banktech reports: Q&A: BankMobile's Luvleen Sidhu On Connecting With Gen Y Customers Luvleen Sidhu, chief strategy officer of BankMobile, a division of Customers Bank with a mobile banking platform targeted at millennials, talks about some keys to attracting Gen Y consumers. Source: Q&A: BankMobile's Luvleen Sidhu On Connecting With Gen Y Customers. [Source: Banktech]

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29 Jul 2014 09:44

PayPal hits the high street in Holland

Finextra reports: PayPal hits the high street in Holland Shoppers in the Netherlands can now use their PayPal accounts to order ahead and pay for goods and services at 1500 high street locations through a … Source: PayPal hits the high street in Holland. [Source: Finextra]

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29 Jul 2014 09:40

Six reasons why cloud computing will transform the way banks serve clients – and the five hurdles to overcome

Bankingtech reports: Six reasons why cloud computing will transform the way banks serve clients – and the five hurdles to overcome The European Commission wants to bring down the barriers to cloud computing in a move that promises to revolutionise the way transaction banks can serve clients. Source: Six reasons why cloud computing will transform  Continue Reading » [Source: Bankingtech]

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By , 18 hours ago

The Future of Banking is Responsive

Historically speaking bankers have not been at the forefront of innovation. In fact, the current generation of banking executives was starting their career in the days when people still went to a branch to get cash from a teller. A lot has changed since then. Banks need to fundamentally evolve their business model from a  Continue Reading »

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By , 01 Apr 2014 08:16

3 Moments that Can Make or Break a Banking Customer’s Experience

Exceptional and unforgettable Moments of Truth fuel customer delight and loyalty. So too do pointless and broken interactions douse brand devotion. Unfortunately, disappointment carries more weight. Research undertaken by Richard Normann several decades ago revealed that it takes twelve positive Moments of Truth to recover from one failure. Knowing this, it makes sense to prioritize  Continue Reading »

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By , 04 Mar 2014 03:51

Youngest Banking Customers Want More Mobile and Online Banking

With more than 317 million people living in the United States, it’s easy to assume that banks have an infinite supply of consumer markets to chase down prospective business. Though conventional services and amenities, like free checkbooks and neighborly customer service, are some banking perks that customers have come to expect, a new set of  Continue Reading »

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By , 25 Feb 2014 11:24

Finovate 2014: The Eye of the Digital Storm

At Finovate Europe, I had the opportunity to be in ‘the eye of the current digital storm’, which gave me a chance to reflect on digital transformation in the industry today. To my surprise, I only met a few bankers and a handful of insurance people at the event. It was difficult to believe. I  Continue Reading »

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By , 07 Feb 2014 04:14

Chasing Finovate: The Bank Innovators Council

We sat down with veteran banker and FinTech innovation evangelist JP Nicols to find out more about his latest initiative: The Bank Innovators Council, a membership organization by bank innovators for bank innovators. The Council will be holding its Bank Innovators Lab Day immediately after FinovateEurope, with headliners including Brett King and Mariela Atanassova. There  Continue Reading »

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By , 30 Dec 2013 08:09

2014: Is your company ready for digital transformation?

Historically, financial services companies have not been on the frontier of innovation. On the contrary, in the current era of digitization, too many companies think they have enough time to adapt to this new environment. In many boardrooms ‘digital’ is still associated with selling products over the Internet or cost-cutting. But this is only half  Continue Reading »

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